Welcome to the forum auntlucy!auntlucy wrote:Glad to see your post. My first time on this site. My CHL prints got returned too. The tip of the little pinky was a little fuzzy according to the fingerprinting services. Sent new prints in, still same problem with pinky, have not heard anything in over 30 days on this app. Frustrated. I emailed the CHL instructor and he said that he never heard of fingerprints being rejected before. I called DPS in Austin. They said do what the form letter tells you to do. That was it. Should I contact the TX Senator or whom?
Fingerprints being rejected is not a new issue; it happens sometimes. There are others on here who have had their prints rejected 2-3 times before being accepted.
Until you resubmit your prints as requested and they are rejected a 2nd or 3rd time, going to your Representative or Senator will probably do no good.
If you haven't returned your new set of prints as requested, I would ask the person taking the prints to submit a note stating this was the best image that can be gotten on the pinky. That will many times appease them on the quality and they will go ahead and accept them.
Good luck!!