I beg to differ.rob02262008 wrote:
BTW, dogs and cats don't go to Heaven either.
I saw the movie and I believe it! http://www.imdb.com/title/tt0096787/ 
Search found 2 matches
Return to “Is it time to call/email?”
- Fri Apr 25, 2008 3:52 pm
- Forum: The "Waiting Room"
- Topic: Is it time to call/email?
- Replies: 20
- Views: 2977
Re: Is it time to call/email?
I saw the movie and I believe it! http://www.imdb.com/title/tt0096787/ - Fri Apr 25, 2008 7:30 am
- Forum: The "Waiting Room"
- Topic: Is it time to call/email?
- Replies: 20
- Views: 2977
Re: Is it time to call/email?
Yes, they have a problem, they have stated so, and are way behind the curve on processing. They need more staff, and like any corporation, apparently are having trouble getting it funded from above.
However, the more calls or emails they have to field does take time away from processing. Last year between September 1, 2006, and August 31, 2007 they processed right at 100,000 applications. That averages to about 365 applications a business day they approve/deny. Factor in they have to handle these application multiple times even with no errors, even more if they have to send back for those that do have errors, etc. The volume is pretty huge.
Now, if you multiply the number of applicants pending times an average of 2 calls or emails from each applicant during a 60 day window, that works out to be about 90 calls/emails they have to field AN HOUR! That for sure takes up at least 2-3 folks time.
I understand it is torture waiting, I felt the same while waiting on mine, but the best you can do is wait and if you haven't heard anything within the expected times, then contact them. Before that, let them focus on getting the applications completed.
However, the more calls or emails they have to field does take time away from processing. Last year between September 1, 2006, and August 31, 2007 they processed right at 100,000 applications. That averages to about 365 applications a business day they approve/deny. Factor in they have to handle these application multiple times even with no errors, even more if they have to send back for those that do have errors, etc. The volume is pretty huge.
Now, if you multiply the number of applicants pending times an average of 2 calls or emails from each applicant during a 60 day window, that works out to be about 90 calls/emails they have to field AN HOUR! That for sure takes up at least 2-3 folks time.
I understand it is torture waiting, I felt the same while waiting on mine, but the best you can do is wait and if you haven't heard anything within the expected times, then contact them. Before that, let them focus on getting the applications completed.