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I had a positive experience with Crimson Trace several years ago. I had purchased a rail-mounted green laser for a Glock, but found that the activation button wouldn't consistently illuminate the laser. I contacted CT and they sent me a replacement, but the second unit worked just as poorly as the first. I was now well out of warranty, but wrote them anyway expressing my displeasure with their product and telling them I wouldn't recommend it for a self-defense weapon. They then sent me a more expensive unit, a green laser/flashlight combo, which has worked flawlessly.