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Obviously, I don't know the answer to boiler plate correspondence, but I do think it's a particularly poor way to communicate - if it can be called that.

When I receive such - I ignore it and have to think it's also ignored on the other end...

When concerns arise, American voters are encouraged to write their congressman/senator.

When they take the time/effort to write and then get a boiler plate response, such a reply isn't terribly convincing they're being paid much attention.

But what the heck, any response at all is better than being ignored...

After all, we peasants should be grateful if our betters deign to respond at all...

John Cornyn, United States Blather-er...

No doubt, he never reads any of his voters mail, but instead delegates a gofer to respond with boiler plate drivel.

Politicians, ppffftttt!