TexasCHLforum.com

Oshngo4 wrote:Just got an email from RDS.

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Due to a large increase in Handgun License applications, Customer Service Representatives are temporarily assisting in processing applications. At this time, we are diligently working applications to process within statutory mandates.

Prior to and after HB 910 (Open Carry) took effect, DPS received approximately 136,000 Handgun License application payments compared to approximately 57,000 over the same time period last year (a 139% increase).

In anticipation of the increased application volume, DPS has proactively implemented measures to ensure compliance with the statutory processing time frames for original and renewal applications. Outlined below are the steps the Agency is taking to process the increased volume:
1) Authorized overtime for DPS Regulatory Services Division (RSD) staff, extended work hours and implemented additional shifts seven days a week.
2) Reassigned RSD Customer Service Representatives to Licensing on a temporary basis to process applications.
3) Hired temporary staff to assist RSD in processing LTC applications.
4) DPS has also initiated an overtime project involving multiple divisions outside of RSD to assist in processing the influx of applications. This effort has resulted in additional employees (working multiple shifts, seven days a week) assisting with LTC processing (outside of their regular work schedules).

By statute, DPS has up to 60 days to issue an original LTC, and 45 days to issue a renewal license. However, it is imperative that applicants understand that these time periods are calculated from the time a fully-completed application AND supporting documents are received by the department. In the event more information or documents are required to complete an application, DPS has an additional 180 days to complete the review process.

More information on this increase and the LTC application process is available at the DPS website under the following link: https://www.txdps.state.tx.us/rsd/chl/a ... minder.htm


Dannette
Manager

Matt1234 wrote:Wow so amazing with all the status changes today. CONGRATS EVERYONE.

jackson1868 wrote:I only had to hold for about 10 minutes. Talked to a nice lady named Sherry. She said my application status had changed to "in process" on April 7th.
I had all my documents submitted by Feb 10th. She said that once the status changes to "in process" it generally takes about 30 days until they approve and send to print/mail.

Hopefully this time next month I'll have some good news!

wking wrote:All in Feb. 4. Still waiting. Been on hold with RSD for the last 45 minutes listening to some awful music and a recording of a young woman reminding me that I can email them with questions LOL. Been there and done that … never a reply.

Government in action … got to love it.

CaptainShaklaky wrote:

AnnieVan wrote:

merrittj214 wrote:

AnnieVan wrote:We've been out of town, but I was able to log into my daughter's laptop today. Is this what you see when the site changes? It has links listed on the right side now.

LTC.PNG

YES! That is it! Congratulations Annie!

Feb. 14 LTC Class
Feb. 14 Online registration completed
Feb. 16 Confirmation email that supporting documents received
Feb. 23 Finger printing done and confirmed
Apr. 19 Noticed website changed
Apr. 20 It arrived today - plastic in hand!!

My time line is almost yours exactly except for the fingerprinting. Got mine done 2/16/16. Received my website change on Saturday 4/16/2016 but still no license in the mail. Congrats!

TeachMan2016 wrote:

mkbockrath2871 wrote:I've been waiting 6 months for my chl. I've checked the status checker, it's always the same,,,please allow sufficient time....I've called to get the same recording....leading me to a bogus email....what else can I do? Why is it impossible to Co tact someone to find out what's going on? I've not heard a peep from dps since October 2015. Any help would be greatly appreciated.
Thank you!!

Try calling around 6:45pm. Your wait will run until after 7pm but they will still pick up the phone and you can ask all the questions then. I usually get someone who is really rude and short with me, but they will still answer questions. At least you can get info. if they even received your documents.
Hope this helps.