That's the perfect time to respond, "I don't like people telling me how I have to spend my money, either."bullseye10x wrote:... He said that's always been their policy, and that "people come in here all the time trying to tell us how to run our business".
And then leave.
I'm amazed that you stayed and spent your money. At that point, protests are futile. Correcting unacceptable behavior requires instant negative feedback -- and nothing says "negative" to a business manager like demanding a refund right there on the spot.