GlockBrandGlock wrote:Adding staff to cover every department would cut into profits. The employees at Walmart are solely there to stock and face product. The cashiers are being replaced by self-checkout. That's it. Take your money to a business that operates on customer service, not a feed mill for your dollars.
"You come in, you pick out what you want, you bring it up, you ring it up, you pay me, you put it in a bag, and then you get the **** out of my store. Step it up people, I'm trying to run a business here!" - Bill Burr
I agree with your observations about Wal- Mart, but do not necessarily agree with your advice to others. Wal Mart competes on price, not service. They configure their distribution channels and everything else with the sole goal of lowering their costs and then try to undercut prices of competitors. Their approach is not an inherently good or bad thing, and is not targeted at every single customer.
If someone wants a higher degree of customer service, and is willing to pay slightly higher prices for most things then they are better off shopping elsewhere. But for some people, the lower prices are worth the trade off in poor customer service. I could just as easily tell you to buy all your clothes at Neiman Marcus, but that advice would be bad for a huge segment of the population.
You see the same thing in the airline industry. Spirit may have the lowest fare, but you'll probably have a more pleasant experience on American, United, or Delta, and for most people it is worth it to pay a little more.