TexasCHLforum.com

Right2Carry wrote:How is it the companies fault that the OP purchased a dress belt instead of the gun belt then used it for what it was not designed to do?

From what I have seen, I don't think it is the company's fault at all that the OP apparently bought the wrong belt.

I think it is the company's fault that they have no concept of customer service. Again just based on what the OP has posted.

Sometimes the best option from a company's perspective is to make it right for the customer even when the customer is at fault.

twomillenium wrote:Sometimes you run into people that are not satisfied unless you do exactly as they say, even if what they say makes no sense. That is when you say "never contact me again". If they have a group of Kool-Aid drinkers or followers, you are most likely better off if they do the same.

Unless you run a business and actually want to make money.

Then you say, I am so sorry this product did not work for you. Let me offer you a full refund and you don't even need to send in the defective product.

You turn a person who will complain to as many people as they can find into someone who has nothing to complain about. That's worth the money you are out (roughly $30 cost assuming a 100% mark-up).

winters wrote:Did you pay with your credit card? I would call the credit card company up and see what they can do. Long as your a good customer they will usually help you out. And you might even have insurance or extended return protection with it. People make fun of me because i don't pay with cash, but yet i have a lot more protection with my credit card than cash.

+1,000 on this. After the initial e-mail exchange, the next call would have been to Amex, or whoever issued the card.

I will not comment on the merits of this belt, other than to say that I would never buy any gun belt where the company is only claiming that it will hold up to 3 pounds of weight. A fully loaded 1911, holster, and a couple extra mags will easily exceed this weight, and I don't need a belt that I can only use for some weapons and not others.