TexasCHLforum.com

Hang in there folks, you'll get your plastic eventually. After my lengthy experience I can safetly say that they are backlogged big time with the overflow of new applicants.

My advice is to email or call your regional state rep & complain about the wait time. Maybe that will get the ball rolling. It worked for me!

STATUS UPDATED TO REPORTING LOST CARD/CHANGE ADDRESS!!!!

newtexan13 wrote:Still nothing in the mail. . I received regular usps mail from new York in less time. . How long does it take for a listed to get here from Austin? ??

about 2 days for every mile it has to travel.....

lildave40 wrote:

newtexan13 wrote:Best time to call is early morning. . And remember they probably log calls and make notations about why you called. . I always had a different excuse for every call and just used some tact or pretended I was confused about the response I received from the rep previously. .lol

What is the number to Call?

512) 424-7293. be prepared to be on hold for at least 10-20 min and dont be surprised if the serv rep you speak with sounds unsure of his/her answers when you call. Ask to speak to a mgr or supervisor. Only they know if all your paperwork is accounted for.

kennedy3112 wrote:So I called today and finally got thru after several attempts. Spoke with a nice lady, just wanted to make sure I submitted all of the correct forms, she checked and said yes, they do have the correct forms but currently back logged 40 - 50 days due to a heavy inflow of applications after the first of the year. !

That is the same thing they told me whan I called last month & I'm still waiting....Then when I called again this past monday morning I was told by the rep on the phone that my docs were'nt recieved yet... so now, after emailing the mgr at RSD my docs, now I'm told that all is well and that my app is being reviewed and to give them a few days for processing.