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I actually had a mgr call me back this morning to inform me that my app is now "processing & to give it a few days"....

Update,

I was able to get hold of one of the managers and email my docs to her email address and she emailed me back informing me that my app is now moved along for processing..

I applied back in Feb 19th, called March 11th to check on status was told that they started background check on Feb 26th, recieved letter from RSD on March 31 asking for more info on an arrest from 1989, emailed docs on April 2nd, got email confirmation later same day. Called RSD on the 17th, was told that "all looked good & to check for status updates on Thrusday next week".

Feb 19th - Emailed app & supporting docs
March 12th - called RDS & was informed that the background check started on Feb 26th.
March 27th - Recieved letter from RSD informing me of addional info needed on arrest from 1989
April 2nd - Emailed doc's required to RSD and recieved email confirmation later same day.
April 6th - still waiting on status update..