Search found 5 matches

by Scott B.
Tue Jul 05, 2016 9:04 am
Forum: Instructors' Corner
Topic: Trouble submitting CHL-8
Replies: 15
Views: 5787

Re: Trouble submitting CHL-8

I was able, finally, to attach the PDF. Got confirmation about 20 mins later. Also sent a hard copy a day earlier with a post-it note about the efile issues.

Mrs Cavanaugh must have let the tech support folks have their milk and cookies. :cool:
by Scott B.
Thu Jun 30, 2016 7:14 pm
Forum: Instructors' Corner
Topic: Trouble submitting CHL-8
Replies: 15
Views: 5787

Re: Trouble submitting CHL-8

Ended up sending it off via US mail. Hopefully, it'll arrive safely in Austin and be opened before the new year. :txflag:

If you don't mind sharing, what operating system and browser combo do you use?


Edit: Just tried a test attachment from my home machine. Windows 10/Firefox browser. PDF attached no problem. I'll try my work machine tomorrow and see if still errors. Either the issue is resolved, OR something else is at play.

RSD did tell me they have issues with iOS platforms and cell phone submissions, but I'm not using either.
by Scott B.
Wed Jun 29, 2016 8:06 am
Forum: Instructors' Corner
Topic: Trouble submitting CHL-8
Replies: 15
Views: 5787

Re: Trouble submitting CHL-8

It's a 2 page CHL8, total file size was 1.35mb. Instructions on the contact page say PDF file format only, but tried as two separate JPGs, one 748k the other 654k. No joy, same error.

Tried Firefox, Internet Explorer, and Chrome.

I'm starting to think something is broken.

Anybody successfully submit a CHL8 this week?

Think it's time to break out an envelope and stamp.
by Scott B.
Tue Jun 28, 2016 4:00 pm
Forum: Instructors' Corner
Topic: Trouble submitting CHL-8
Replies: 15
Views: 5787

Re: Trouble submitting CHL-8

Tried it with IE, no joy there. Guessing not a browser issue.
by Scott B.
Tue Jun 28, 2016 12:34 pm
Forum: Instructors' Corner
Topic: Trouble submitting CHL-8
Replies: 15
Views: 5787

Trouble submitting CHL-8

Anybody else having trouble uploading their CHL-8s? I keep getting a "Invalid, .pdf file format only" "File name can't contain any of the following characters: \ /:*?<>|"

My file name is the terribly complicated, "CHL8.pdf".

Windows 10 machine, Firefox browser.

Called RSD yesterday morning and did get a callback about 15 mins later. Basically, was told to try a few hours later. It's a day later and I'm stilling having the same issue.

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