TexasCHLforum.com

I took my class in late January, but didn't get around to getting my fingerprints done (filed electronically by the the folks that took them) and my stuff mailed until early March. Then I waited almost 60 days before anything other than "we have received the application and are awaiting receipt of required materials" on my status check page. Then Monday of this week, it went from that to all steps complete and pending manufacture. Today it says it was mailed.

I think the office for this process is woefully understaffed if my materials sat around for two months before they even opened my envelope to tell me they got them so I wouldn't stress about whether they got lost in the mail or not. I called the help line a couple weeks ago and after waiting on hold for about 25 minutes, someone finally picked up and told me that it was normal to wait up to 60 days before the website would show that materials were received. That seems a little much to me. At least have some check box on the website that says, "We got your letter, we will process it in the order it was received," so people at least know their materials have arrived in the right place.