TexasCHLforum.com

DavidMSelf wrote:Stupid is as stupid does
Postby DavidMSelf » Mon Jun 30, 2014 11:13 pm

Well, as some of you know, I did take the class and did all that was required to apply for my CHL. It has been 2+ months and I do know that it can take longer than that but the waiting is really not my issue at this point in time. My issue is the fact that I have been watching the web site since I sent everything in and this morning, instead of seeing the usual " Still waiting on all the paper work, " message that has been there since I started this process, There was nothing. For what ever reason the only topic posted on the place you check your status was the question of wanting to start the process of getting your certificate to teach the CHL class. I was very puzzled by this so I decided to call. I had up-loaded all the paper work that was required the day I did my finger printing. I was told not to send the paper work in because sending it through email was much faster and more efficient. I was supposed to get a confirmation email to let me know they had indeed received all my paper work. That email never showed up. I then up-loaded a copy of all my paper work again since they did not get it the first time. After a few weeks of no response I then sent a third up-load through the site and still there was no change. I then called this morning at 8:30 am and I actually got a real live person on the phone. I asked if the site was down and I was told the site was fine. I then asked how is it that they had not received any of the three up-loads I had done up to this point. She informed me that I was still missing the paper showing I took and passed the class with all the information needed signed sealed and delivered so I could go on with getting my CHL. She said they had two of the three papers which did puzzle me a bit. You see I did not send just the one copy in one upload, I sent one PDF file containing all of the paper work that is required. I then tried to explain to her that if they got the others then they had to have received the one they claim they never received because it was not a separate file but one file with three things in it. She then told me to send them all again through the mail to insure that they would get them this time. They had to have had them all but I was tired of trying to explain this to a person that was obviously stalling because they had screwed up some where or they just did not want to do my CHL hoping I would give up and go away. So I then got my forth copy of all my material and proceeded to the post office where I then sent it express over night with a card that requires a signature and then once delivered I get a confirmation showing whom and when it was delivered. They will get it by 3:00 PM Tuesday July the 1 st, 2014. I then return home to find a new email for me stating that they had received my uploads and that it would take another 6 weeks to get the process started again. By this time I am livid because I had just spent almost $22.40 on the express over night signed for letter with the information in it. So now I have a written email proving they have all my information and by 3 tomorrow I will have a signed slip proving that all my information was sent through the mail as well. I can only hope that by sending it through the mail that this does not slow the process down even slower than it already is. I know there are people on this site that have waited much longer than I have for their licence than I have, but the fact I know they have lied to me and cost me money that I really did not have to spend has me very angry at this moment. The same woman that told me to mail it in is the same woman that sent the email saying they had my paper work. Patience I have but being lied to makes the patience I have become a lot shorter. What ever happened to people that would just tell the truth when they screwed up and just corrected the error and got everything back on track. That behavior I can forgive and at the least respect the person for telling the truth but to be a liar and tell so many lies that it catches up to you in one day is a very stupid thing and as I said in the beginning, stupid is as stupid does. Sorry for the temper tantrum but I had to vent to some one and my wife is sick of me talking about getting my CHL. I am , ,and still
DavidMSelf
Junior Member

Posts: 4
Joined: Sun May 11, 2014 3:05 am

DavidMSelf wrote:Well, I am not too sure what this means so I thought I would ask you all. I went to the site today because it has now been over two months. Every time I have gone to the site in the past it would say waiting on all the materials but this morning it says nothing at all other than asking me if I want to apply for the certificate to teach the class. I was wanting to know if this was normal or is there something wrong with the web site?

FormerTSgt wrote:DAY 132

Over (submitted in early Feb) 4 months now. Just called again and got a guy who said not only do they have all my required documentation, he sees that I have sent it multiple times (the other representatives said they couldn't see but one upload) and has no idea why it has never been processed but that it has been left sitting and never routed to the correct department. This is after I uploaded my docs a second time whilst on the phone with a representative. She also told me they would expedite it but never ended up doing anything with it. He stated he would annotate my account and deliver all my documents to a supervisor Monday to try and get it processed. He also stated the supervisor will contact me via email or phone on Monday afternoon to follow up with me. I'll give him the benefit of the doubt and hope this is FINALLY resolved but I have heard this before. He did seem more sincere than the other guy I spoke with who told me I just have to wait. After over 4 months, what's a few more days?