TexasCHLforum.com

sooner2k5 wrote:Mine's finally on its way!

Mar 20 - submitted online app
Mar 21 - CHL Class
April 4 - Fingerprints and uploaded docs
April 21 - Called to check and my documents had failed to upload. I emailed them directly to the customer service rep.
May 12 - I emailed the first customer service rep to confirm my documents were in the system; she confirmed they were.
May 29 - A different customer service rep emailed me asking for my documents and I sent them to her too.
June 3 - Website finally updated with "Manufacturing Pending".
June 4 - Website says "Mailed"

So I learned: If you upload the documents, make sure you get TWO emails. The first one should be a pretty quick automated one, and the second one should confirm they actually received the documents. I never got the 2nd one and after lurking around here I discovered I should have gotten that 2nd one within a day or two. When I called, I used the option for the system to call me back and it worked well and the reps were very nice and helpful.

61 days since first upload attempt. 44 days since successful one.

Gr8One1998 wrote:Application submitted: 4/16/14
Fingerprints: 4/21/14
CHL Class: 4/28/14
Upload Docs: 4/28/14

I have not received a confirmation email that my docs were received; should I be concerned?