TexasCHLforum.com

Also...got mine in the mail yesterday!!
I submitted my application and the required documents online on 10/17...

Didn't do a wally walk...but did the "target tango"

still waiting on an update for mine as well...application submitted on 10/22 and documents mailed 10/25. Resent docs via email in January. No updates on my status. When I call them make you feel like an idiot for even bothering them. it is ridiculous how dysfunctional this dept is. I am not sure what my options are, other than to wait...because that is essentially what they tell you to do when you call. Any suggestions on what I should do next?

Sam, you need to call your state representative. Let them know what is going on, and they will help you.

Also, did you happen to submit yours online?
When I finally got a call from dps (YES, they called me!) they told me that their online system was so overloaded in october that some applications were just lost and not accepted by the server.

Mailed today!!


Submitted all documents online: 10/17/13
Mailed: 1/29/14

Total Time between those: 104 days.

Hopefully I will get it this week!

Application & all required documents submitted: 10/17/13

After several calls to DPS, I broke down and finally called my state representative.
After a couple days waiting, I received a call Saturday from the CHL division.
After I explained my situation to him, he told me that a large number of applications submitted online were lost.
He said this was caused by an overwhelming amount of applications in September/October. Apparently their electronic mailbox was "full" and any applications that were received after it was full, were just lost.

He also said that the people answering the phones do not know this type of information, which explains why I kept getting the same response from them saying to give it more time.

Talk about frustrating.

After we spoke, I emailed my documents to him and by the next day, my status was changed to "print pending...".

So, if you have been waiting over 90 days, I would recommend contacting someone at the DPS and sending in your application again.

Slobber:

I just called and spoke with a Customer Service Rep.
She told me that I need to resubmit my documents. She gave me a fax number and said to emphasize that this is my "Second Request".
I brought up the fact that it has been over 90 days since they received my application, and all she could say was "We have had a high application volume".

I told her I would be happy to resubmit my documents, but told her my concern that it would mean another 90 day wait.
She said that "Make sure you put Second Request on your documentation."
She then informed me that they would try to process it within 60 days.
So...now I'm looking at March??!?!

I can't imagine if a private sector charged $140 for something, and then failed to provide the service until 5-6 months afterwords just because "They have a high application volume"

Submitted all documents and forms online 10/17/13.
Day 95 and I still have YET to have a status update.
The only thing I can think of that may be slowing me down is that I am a dual citizen. I did submit all the required documentation, but maybe it adds extra time on the application?

FINALLY got someone on the line after a 40 minute hold.

After telling him that my application was submitted on 10/17/13 electronically, he quickly said that "It is too early to know your status for that application date". I pressed him a little further and asked if he could confirm if they actually physically had my documents, and he said "It is still too early to know if we have your documents." I clarified that he understood it has now been 84 days since the submission, and he said they are currently processing applications from mid-October. He said he cannot give me a date for a status change, and it may be a couple days or a couple weeks.

Honestly, I feel like it will be February until I get my card in hand. This is one of the most frustrating processes I've gone through....

But congrats to everyone that has gotten a status update!! Hopefully I won't be far behind!

Has anyone who submitted electronically on 10/16 gotten any updates? Anything? Bueller?

Also, it's becoming maddening to me that they are not taking any phone calls due to "high call volume"! I still have an email sent in November that has not been answered...

OK, off my soapbox

OK, application submitted 10/17/13...
Still stuck on the "Application processed online. Concealed Handgun Licensing is waiting on the receipt of required materials."

I am losing my mind!
I tried calling today and all i got was an automated message that they are too busy to answer any calls...

Anyone have any clue? This is getting tedious!