125Dad wrote:RugYG wrote:I am at 55 days of waiting with no update, I called DPS today and they said they never received my CHL100 (Even though I called before and they said they had it). They let me email it directly to a data entry person so they can enter it into the system. Hopefully i'll have my card in two weeks or so.
Wow hope they get it fixed. Keep us posted. Wife is at day 20 with just the first update.
Your wife is at day 20 and she's already had an update? I'm at 6 weeks without anything. I did call a week or two ago, they were very friendly and they said they probably have my docs, since the USPS show it was delivered. But I'm getting the impression "efficiency" and "best practices" aren't issues for them. I asked the nice lady what the average turnaround was on applications and you would have thought I asked her about orbital escape velocities. She was absolutely clueless. I explained and it just seemed to confuse her even more. Perhaps performance metrics aren't used in the government sector like they are in the private.