TexasCHLforum.com

And please report the details of your conversation here. I am very interested to see how they respond.

RoyGBiv wrote:http://redmccombstoyota.com/Staff.aspx

GM (and other executives) contact information, also email info for GM Assistant.

Jim Mangano
General Manager
210-530-3000

Samantha Peacock
Asst. to General Manager
210-357-1617
speacock@redmac.net

In Texas, the laws are such that the manufacturer has no say about policies such as this in dealerships. Dealerships are privately owned and they are run the way the owner sees fit or in some cases such as this store which is large enough to support a general manager the store policies are most likely set by the GM. Gulf States Toyota is a distributor of vehicles for a five state area. For all intensive purposes they are the a manufacturer. Again, no real say in store policy. So this is not a "Toyota" issue, it is an issue at a business owned by Red Mccombs which happens to be a car dealership that sells Toyota's. The General Manager of the store is the place to go with the issue. His assistant's email has been posted already in this thread and I have quoted the info above. I would suggest you contact the GM's assistant through e-mail to voice your concerns. If you don't feel satisfied with the results afterwards then explore other options that are available to you such as one poster mentioned in social media.