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This is an interesting post to follow. Being in the technical field for well.. a lot of years. Apple does have it's "Challenges". I have used various providers, phone makers, and the whole nine yards. Android phones have their usefulness just as the iPhone has. Previously to my having the iPhone I had the original T-Mobile G1 (first Google/Android phone). Since then I have owned various Android based phones. I convinced my ex to get an Android phone because of all the cool things I could do once I rooted the phone and could tinker with things. Every thing has their ups and downs or pros and cons. Being a linux geek, I loved the fact that my phone under the covers was no different then my servers and I could goof around with it just as much. Today I use my iPhone for everything. I have a work and personal phone that are phone Iphones. The reason being is that my iPhone has more productivity then my Android phones did. When something goes wrong with my iPhone (either of them) I pick up the phone and call AppleCare to troubleshoot over the phone. If I can't resolve it over the phone with them I am scheduled to an appointment with the AppleStore (we got ours about a year ago I want to say). I have found that Apple will take further care of my complaints and resolve my issues then any other carrier. When my HTC Evo was having battery issues I had to call Sprint, Sprint had to troubleshoot it, Sprint then had to call HTC to see if they could replace parts, the warranty was expired, and so much more.

Apple has their fair share of mess ups. iOS 7 has its faults (being that the fact people could break the security was HUGE and caused a lot of problems for our company)but so has various versions of Android OS (I can remember a few with Honeycomb and Ice Cream Sandwich). This is the nature of IT and Smart Phones. You will NEVER get a perfect product. When dealing with iPhone vs Android majority of the tech people I work with daily with will go to iPhone because it does "work" and if not it is easy to go straight to Apple (AppleCare / Apple Store) to get a resolve then it is to deal with Phone Carrier, Phone Maker, and Maybe Google Forums for help.
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Apple's strong point is their own downside, they want to control EVERYTHING. I can say that in the years I have dealt with Apple and PC that can be both a con and pro. Controlling the hardware and the operating system allows them the flexibility to see just how everything will work in almost every condition. There is no worrying about a driver for a certain piece of hardware that isn't certified. There is lots of documentation to how things work because of their understanding of the hardware they put in followed by the way they know their own OS. But like I said nothing is perfect and may have a side that needs to be fixed / tweaked. Generally they are good about customer feedback.

Agreed on the getting rid of a phone,please PLEASE make sure you wipe the phone.