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Thanks for the additional information. I think all of us do something within our jobs that doesn't make sense, yet we're required to comply with the rules. I know it was my fault for being late, and I wouldn't have argued if I was told to come back the next day. And the young lady I mentioned was definitely no happy she had to come back, but totally aware it was her fault for getting the dates confused. However, I think if the clerk could provide a little more explantion as to why she couldn't do them early, or why late arrivals may not be accomodated, it would go a long way to prevent complaints.

The customer isn't always right, but sometimes gotta play the game and make them happy.

Here's a link & a portion of the article. Those that have access to statesman.com can read it in full.
http://www.statesman.com/news/news/stat ... nt-/nZQS5/" onclick="window.open(this.href);return false;

American-Statesman Staff

Private security guard companies lodged a public complaint Thursday about the Department of Public Safety’s outsourced system of electronically processing fingerprints for background checks for millions of Texas job applicants and public employees.

Appearing at a meeting of the Public Safety Commission, representatives of the industry said DPS’s exclusive contract with an international company, MorphoTrust, has resulted in inadequate service and long waits for fingerprints required to get a security guard job — a low-paying, high-turnover field.

Today, the Statesman had an article about security companies & such filing complaints about the states requirement to use Morpho. I'd post a link, but a membership to statesman.com is required to read the full article.

I can't complain too much about Morpho, but based on my experience, I can see there is plenty of aspects that could cause complaints. I won't even mention the website here, which had it's own issues, but I'm more focused on the customer service and insane rules.

-I scheduled my appointment for 9:00am, my wife for 9:30 - why 30 min in between? The don't take walk-ins, so why stagger appt's every 30min?
-I was running late. While driving (rushing), my wife was on hold for 20 minutes before anyone answered, and assured her it was fine if we were 10 min late - so far so good.
-I circle the parking lot in Round Rock before I realized where the tiny office was. No name outside, only a door with multiple "suite" numbers.
-We walk in, and wait for the young girl to stop playing with her phone to acknowlede us, she said, "do you have an appointment?" I repeated mine was 9, and my wife at 9:30. It was 9:08. In the meantime, a young lady with 3 young kids walks in, said she could not remember if her appointment was today, or tomorrow, the clerk told her have a seat.
-The clerk then calls my wife up first, takes her prints, calls the lady up, tells her that her appt was tomorrow and she would have to come back.
-She then calls me up, and my prints are done by 9:33.
-The clerk was not a chipper person by any means, and pretty much said "drivers license?" and "check or money order" and that's it. No thank or your goodbye.
-Being the jerk I am, I say "Thanks for your patience waiting for us, have a nice day", at which she just kinda nodded her head, with her phone already back in her hand.
-Finally, we go to our car, and my wife and I just look at each other and laugh at how silly it was for her to turn the lady away, all the while, the lady is next to us, still buckling up her kids.
Why couldn't she squeeze her in? No one else came in. If the next appt wasn't until 10am, she had 27 minutes to take the ladies finger prints (which would take only 5 minutes max). I hope the young lady was not from out of town, as were where, because she has to load up the kids and make another trip.
I know it's not the clerks fault she showed up on the wrong day, but come on! What happened to common sense, and common curtesy?