TexasCHLforum.com

After what I went through Thursday, Friday and Saturday, I dont think Apple can unlock a phone.

My phone kept popping up for a software update but I had not had time to do it. I also normally wait for my wife to do it on her phone just to be sure of no issues since I use my phone for our business. She did her update last Monday and no issues so Wednesday night, I started my update just before going to bed so it could update while I was asleep. Well, when I woke up the next morning, the update was complete. I started to check my email and it asked for my user name and password both of which I entered. I kept getting Invalid username or password error code. I decided to wait until I got to the office just to double check both from my list. Both were correct but would not open. I called Apple support and proceeded to spend the next 8 hours Thursday, and 4 hours Friday trying to get it unlocked. We finally had to go back to a full restore which meant I lost all of my pictures, contacts and notes from my phone. Thank goodness I had backed everything up to my computer where all I lost was a couple of notes that I had placed on there. I proceeded to set up a user name and password as if it were a new phone. Apple said that they had had that same issue with some of the older I phones which mine is a 1st generation i phone.
Saturday, I went and picked up a new phone.