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I would not have a problem with the length of time for the order as I have waited longer than that for other brands. Quality takes time.

However, I would have a problem with the failure to communicate and I think that is what the OP was saying as well.

IMHO, a failure to return an email stating the issue would have caused this thread to be non-existant. I can't say that I wouldn't have cancelled my order if I didn't get a response either.

Since they are not responding to your emails, I would send them 1 more informing that they have a set time limit (24 hours to 2 weeks) to either respond or send the merchandise or you will be forced to cancel the order from your credit card.

I just checked their web site and saw that they do not list a phone # but says one will be provided upon ordering. You might check the order confirmation for a #.

As a side note, I dont think I would order from a company that does not list a phone # and wants all payments made out to an individual instead of the company. Even as a sole propriator he should still have a business account.