TexasCHLforum.com

My beef isn't with the time. I knew going in that it was going to take up to 2-3 months. I'm upset with the extremely poor communication and the fact they lost my attached electronic docs once and then lost a copy of my U.S. Passport when I physically mailed together with all my other items which they did receive. I'm not happy that a form of I.D. like that is floating out there who knows where. I'm sure they are all working their tails off but there needs to be a better level of organization and communication.

Fair enough but facts are facts. If any company in the United States operated a business/service in this manner they would be run out of business in a few months. The technology is inconsistent (uploaded docs magically go missing). The people handling the physical documents are losing documents. Scary enough that a copy of my passport with some personal information is now lost who knows where. I shouldn't be on hold for 20+ minutes every single time I call or just get a generic message that they are overwhelmed and an automated message hangs up on me.

I don't know a single person that received their CHL in 30 days or less. The other 4 people that took an early Jan CHL class with me all submitted their paperwork/prints at the same time and none of us have received plastic yet. Two of the people are in manufacturing but that is still looking at 60+ days. I will be looking at about 80-90 days at this rate and I sent everything in correctly, TWICE.

I'm not impressed with the whole DPS process to apply for this CHL to the point that I'm getting ready to just cancel my application. I was very thorough going through their checklist of items to send in. I scanned them all in and made sure they were .jpg and reasonable file sizes. I did the application online and then sent in an inquiry using the contact us page and attached all my documents. Fast forward 3 weeks later I get an email saying no attachments were received.

I then did the checklist again and double checked it twice and mailed in all my docs. 3 weeks later I check the status online and it shows all docs received, proceeding to BG check...great. Another 4 weeks go by with no updates. Today I check and it says I'm missing my proof of citizenship. I know for sure I included a copy of my valid U.S. Passport for proof of citizenship. I call and wait on hold for 20 minutes until I speak to some dummy that tells me they definitely did not receive it but they received everything else. He then told me that they don't even begin the BG check until they receive all docs.

He tells me to upload it using the contact us page again and it should take another month give or take to finish up the rest of the process making it about 3 months total. Why in the hell would the website show that they received everything for a solid month and then all of a sudden tell me they did not receive my citizenship documentation. Who is running this backwards ridiculous agency?