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This message was sent to you at the request of Anthony Battaglia, to notify you that they have shipped a package to you. For details about your shipment or to track your package, please refer to the information below.

Shipment Details
Shipped To: RJ
Mailing Date: 3/29/2013
Est. Delivery: 1-3 days
Service: First Class (R)

RJ, First of all so you know this is an AUTOMATED BULK EMAIL SENT OUT TO ALL OUR EXISTING CUSTOMERS. Replies won't go to anyone, sorry - but that is what I am taking a moment to explain more thoroughly.

As you may or may not know, we are receiving massive amounts of holster orders, especially for our FusionPac IWB concealed carry holster. I wanted to take a moment to update everyone on our production schedule the best I can.

We have purchased more machines and tools, contracted labor to help and are diligently training and trying to keep up with the existing orders and the new demand everyday.

Most people have a hard time understanding why we can't just answer a simple email with a projected status update or answer to a pressing question through email.

Well the answer is simple, but probably not that obvious. If I or any other current laborer takes the time to answer the phone (it's ringing as I speak), answer an email or try to communicate individually with all of our current customers and all the new customers we receive daily it would take literally the entire day.

The easy answer you might say is "just hire someone else to answer the phone and emails". Well that person would not have the know how or the information necessary and so someone would obviously have to sit there and train them or coach them on the calls and emails. You get the picture ... we would be back to square one and by the time they were trained it probably wouldn't be necessary to have them.

So, here is our production philosophy concerning all the orders we are receiving. We work six days a week and 10 to 12 hours a day preparing, making and shipping orders. Eventually we will catch up, but we get the most orders out possible rather then spending that time trying to contact everyone and update them individually and NOT WORK ON THEIR HOLSTER. We can't do both.

We were about 2 to 3 weeks behind schedule before the new year and that has been reduced to about 1 to 1.5 weeks behind currently. We anticipate being caught up and actually ahead of schedule soon as new labor is trained and the daily production rate increases.

To give you an idea of where we are in the production schedule in the next 2 to 3 days this week we are processing January 6th through January 13th of 2013 orders for the FusionPac IWB orders.

We will do our best to update again this coming week with the progress we are making.

As always God bless you and yours. By the way, if you are personally upset or offended in anyway, please forgive us. It is not our intention to offend or cause stress for anyone concerning there order.

Thank-you again for making the choice to defend yourself and the ones you love.

Happy Easter - HE HAS RISEN INDEED.

Anthony J. Battaglia
TactiPac.com

RJ , thank-you for your holster order from TactiPac - Tactical Solutions Provider. We are a small company and make every item custom when you order.

You may have noticed that our "estimated delivery" times are a little lengthy (if you haven't read our shipping and handling times please visit this link: shipping and handling ).

Now Richard you might be thinking "why does it take this long?". As I mentioned, we are a small shop. In fact, we are a small, family run shop. Our handling and shipping times are set to accommodate hand making, sizing and fabrication as well as service delivery times (and allow short times for things like family time, raising children, range practice, dry fire drills, walking the dog ... well you get the picture).

Thank-you very much for your patience in this process.

Just so you know, because we are a small company, we typically don't have the manpower available to personally answer "order status" inquiries, but we will update you via our email order update system.

We want you to know that you are important to us and we are working very hard to get your holster out in a timely manner. We will provide you with weekly updated information via email and tracking information via email as soon as your order ships out.

Included each week in your weekly order update will be one of our CCW Tip messages to help you become a better informed, armed and ready citizen.
Thank-you again for making the choice to defend yourself and those you love.

God bless you and yours,

Anthony Battaglia
http://www.tactipac.com" onclick="window.open(this.href);return false;

P.S. Join our new FREE Social Network dedicated solely for the Concealed Carry Community at http://www.missionccw.com" onclick="window.open(this.href);return false; .
12816 Saint Helena Street, Clinton, LA 70722, USA

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baldeagle wrote:Every order I've placed online charged my cc immediately. Even if shipping was projected to be 3 or 4 months. I understand your issue, and I don't blame you for doing what you're doing. It was the comments of some others that prompted my post.

baldeagle wrote:

Panda wrote:If. I was waiting and got an email like that from any business it would be enough to cancel. Like he asked.

So many have complained about this email and even been insulted by it that I had to go back and reread it to see what all the fuss was about. I still don't get it. Basically it says what we all know to be true. Orders are backed up through the roof, supplies are hard to get and wait times for order fulfillment have steadily increased. What's the big deal? It's not like this isn't common knowledge.

I ordered an upper on 2/8. I've had, so far, one phone call from the company confirming that my order was received. It says right on their website that shipping will be six to eight weeks minimum. Why do I need to get constant reminders from them?

I had to "camp out" on Joe Bob Outfitters website in order to get my lower. Within 15 minutes after they announced availability they were sold out. I paid $161 for it. I could have bought one any time I wanted to on gunbrokers for $280. I'll take the hassle of having to be patient and wait for the right minute over paying double any day.

I ordered magazines from a company that says orders will be filled in 3 to 4 months. Should I bug them every week asking them the status of my order? Multiply that by the number of orders they have and you can imagine it would take several fulltime people just to respond. How would you like to deal with an inbox getting thousands of emails every day asking for status rather than filing orders as fast as you can?

As for accusing forum members of something nefarious, he didn't. He simply said, if you're frustrated, if you don't trust us, if you feel like bad mouthing us on the internet, just cancel the order. We'll understand.

Anyone who's been in business for any time at all knows that you can't staff for the most extreme situations. Once the demand drops, you'll be way over staffed and lose money in a hurry. Especially if you're an ethical company and refuse to jack your prices through the roof to take advantage of the demand (like Cheaper Than Dirt - what a joke that name has become!)

It's real simple. If you don't think the holster is worth waiting for, then cancel your order. If you do, then take a chill pill, go do something else for a while and enjoy your new holster when it finally arrives.

Can you get the ammo you want at prices you're willing to pay?

Yeah. I didn't think so.

These are unusual times. Cut the companies some slack. They're doing the best they can with a massive avalanche of demand and hundreds of angry and impatient "buyers" who think they're so special they should get their hands held and get special treatment while the rest of us wait patiently knowing our stuff will eventually arrive.

Now I'm going to go to their website and order one. When it comes in, I'll let y'all know what I think of it.