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I've been to Quail Creek quite a bit in the past few months (every 10 days or so). They've mounted scopes on my deer rifles, given recommendations for a great 1911 handgun, spent some time teaching me about external hammers and treated me with respect every time.

Back in 2008, I was there and definitely noticed a different culture. The guys working the range just seemed to have an edge that told me they thought every customer was an idiot and a danger to himself and others. And, they definitely did not communicate appropriately when someone stepped to the bench to lay a stapler down after posting targets, forgot to leave the chamber open during a cease fire, or fired off multiple rounds too rapidly. They were rude and treated customers with contempt and disrespect. I was more focused on making sure I didn't do anything to set them off instead of enjoying shooting. So, I quit going there. That was 2008.

Back in the summer, 2012, I went back and the change in the culture is noticeable. Since going back, I've seen incidents such as the ones I mentioned above. When those incidents occurred, the person needed to be corrected. Every single time this has occurred, I have seen the ROs speak calmly and respectfully to the offender. I personally have witnessed no yelling, berating or inappropriate actions since returning.

I don't know these guys personally (couldn't tell you their names). But, at the end of the day, working around shooters who may have no experience or training has to be unnerving at best. Frankly, I want them to do their job. Call it when it happens. But, do it in a manner that doesn't embarrass, humiliate or robs the dignity from a customer. Save the tough action for those who won't listen. Honestly, that's the change I've noticed at Quail Creek. When I started back last summer, I was cautioned at times until the rules and procedures were ingrained in my memory. But each time, the RO walked over and spoke to me with respect. I've seen others, new customers, approach the bench at the wrong time. Every time, the RO treated them professionally.

I like Quail Creek. The outdoor setting just fits me better. I go there for peaceful and relaxing fun. I sincerely believe that, at least in my experience, the workforce there now supports and promotes that same attitude. I'm glad they do their job and I'm glad they do it professionally and respectfully. They act like they are glad you're there and they want you to come back. Back in 2008, changes needed to happen. IMHO, I believe those changes have occurred at Quail Creek and I for one am glad because I love the range.