TexasCHLforum.com

Here's my timeline (this was my second renewal). Uploading documents may have cost me a month... But maybe, not judging from some other timelines.

3/14/2013 - Documents uploaded.
4/15/2013 - "CHL Assistance" email received from DPS; I replied with "What? I didn't request any assistance."
4/15/2013 - "CHL Documents Received" email received from DPS.
4/19/2013 - "The email we received on 3/14/2013 did not have any documents attached." email received from DPS.
4/19/2013 - Documents sent by email.
5/23/2013 - Status changed to "documents received, background check under review."
5/24/2013 - Fingerprints changed to "Under review."
5/26/2013 - Fingerprints changed to "Complete."
6/02/2013 - Background Check changed to "Completed", "Concealed Handgun License" changed to "Manufacturing Pending."
6/04/2013 - AM - "Concealed Handgun License" changed to "Manufacturing."
6/06/2013 - AM - "Concealed Handgun License" changed to "Mailed."
6/07/2013 - Postmarked.
6/10/2013 - Received.

And today's email...

The email we received on 3/14/2013 did not have any documents attached. You can attach them to this email and send them to me.

I do know how to attach files and upload on a web site... They were definitely sent. Looks like they lost mine.


I replied to the email and attached the scanned documents. I received an email 30 minutes later saying they had been received and forwarded to the processing department.

brhalltx wrote:I uploaded my renewal documents on 3/14/13, and received an odd email today. Has anyone else received something like this? I replied, but don't expect a reply soon...

And, I did receive a reply:

Thank you for using the Regulatory Services Division's website.

We have received your documents and they have been forwarded to our processing department. Please allow 2-3 weeks to be updated by the department.

For security reasons, please do not respond to this email. Should you need further assistance, please return to our web page at Contact Us<https://www.txdps.state.tx.us/rsd/contact/default.aspx> to securely submit additional inquiries. To help us better serve you please copy and paste any previous messages into the new message.

I uploaded my renewal documents on 3/14/13, and received an odd email today. Has anyone else received something like this? I replied, but don't expect a reply soon...


Email (much more general information left out):

Due to the high volume of Concealed Handgun License (CHL) inquiries, we were unable to provide a response as intended. We gave it our best shot to provide a detailed answer for your request. Please accept our sincerest apologies for the delay. You may have already reached out to a Customer Service Representative or received a satisfactory resolution. Additional CHL program information can be found below for assistance with checking your application status, access to forms, frequently asked questions and CHL laws and codes. If this does not answer your question, please reply to this email and let us know where we can help.