My letter:
I would like to delete my groupon account. While my family has enjoyed many of your deals, we will not patronize a business that is such an anti-firearm mentality that you will refuse to work with gun-related organizations.
I am a human resources professional with one of the largest-non profits in the country and, as a responsible firearm owner, am extremely disappointed to find that your organization has taken such a political stance, especially when your organization is doing so poorly. While I'm sorry to no longer have access to your "deals," my conscience will not allow me to give business to a company such as yours.
Please delete my account effective immediately. I will encourage each of my friends, family, and coworkers to do the same.
Regards,
Ark03
The response, 48 hours later:
Hi Ark03,
Thank you for taking the time to reach out to us.
We understand that this is a sensitive topic, and that some of our customers may not agree with our choice to pause the promotion of firearm-related deals. Groupon has always aimed to offer a diverse range of products and services to meet the various tastes and interests of our subscribers. However, at this time, enough customers and merchants have voiced their opinions that we believe a hiatus is warranted.
Please note that we have never sold guns, and this hiatus only applies to firearm-related deals including shooting ranges, clay pigeon shooting, and concealed weapons training classes. We have not made a final determination regarding this category -- we are simply taking a break and may reevaluate in the future.
Per your request, I've unsubscribed this email address and deleted your account. You will stop receiving Groupon promotional emails within 48 hours.
We genuinely appreciate your opinion and the feedback you've given us. I'll be sure to share your comments with the appropriate people.
Regards,
Kevin K.
Groupon Customer Support