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Sad you had an issue at Best Shot. I too have no affiliation with Best Shot and no friends or family who have anything to do with Best Shot. I like going to Best Shot, close to home and the facility has been improved by the new owner. The owner will talk to you and is a good wealth of information. A good asset to Best Shot is Andrew. He seems to be knowledgeable person, friendly and has good people skills. If you have any questions, make sure you look up Andrew.