TexasCHLforum.com

alexrex20 wrote:

APynckel wrote:Sorry Keith, but when it pertains to IT, the customer is not always right, typically because they are 1000% oblivious (and ignorant) of how computers work,

1000% is mathematically impossible in this instance.

TheGasMan wrote:

srothstein wrote:

APynckel wrote:Sometimes the customer ISN'T always right though.

That was one of the things I loved about being a police officer. It is the only job I know of where the customer is always wrong.

I can't imagine why there is a such a negative sentiment towards so many LEOs. I hope you were joking with this statement.

Keith B wrote:

APynckel wrote:Sometimes the customer ISN'T always right though. I can cite a number of instances from Geek Squad when the customer was arguing for something, and they didn't get a refund, even after complaining to a manager.

The service agent was doing her job, and doing what she was told. Ammunition is not refundable, because someone could try to pass reloads back to them. Sometimes in customer service, you have to hold your ground, when arguing SOP.

Having that attitude when you are a 'customer service' business is the kiss of death. The attitude should always be that the customer is always right. You may not be able to take care of what are needing, but the customer is always right. If your customer contact people live with that mentality, they will usually be able to find a solution that WILL work for the customer and business both, and everyone goes away happy. Not 100%, but I have seen a good customer representative turn an extremely unreasonable and agitated customer from raving mad to all smiles, all the while selling them the premium product package.

magillapd wrote:Got a reply from Federal, they asked for the lot number. I sent it back to them, waiting to hear what they say next.

Also went back to Walmart yesterday to get my $4 back. The sticker said $10.97 but they rang up $11.97 I failed to notice it when I bought it.

I walked in the store, went straight back to the ammo case and yep, price still showed $10.97. I found the department manager and had her come over with her scan gun to tell me what it rang up. She scanned it and sure enough, $11.97. I then pulled my receipt from the day before and showed her where I was over charged based on the sticker price. The lady agreed. I asked where I could get the money refunded, she said the service desk.

I asked her if they would understand what I was saying, she said probably not. I asked her to bring a box of ammo and come with me to the service desk so we could get this figured out, she agreed.

When we got to the service desk, she went ahead and asked the one cashier about it and she was told that since it was ammo it couldn't be refunded and that regardless of what the price showed, I had to pay what the system said. Uh...wrong Answer. I said ok, who's above the cashier. Answer, customer service manager. Ok, bring her here. The CSM said I was right and they could just process the refund then re-ring up the 4 boxes at the price shown.

Took 20 minutes to get it all sorted out, but I got my $4.33 back. The Dept manager was very polite the whole time, the CSM made the correct decision. The casiher up there didn't and probably needs retrained in customer service!!

The Dept manager did say she was going back to fix the sticker so I would be paying the $11.97 next time. Of course that's fine, but don't charge me more then what you are showing on the shelf.