It was the service manager, and then the dealership manager that kept telling me that my service contract and warranty were only good at the original dealership.talltex wrote:I just HATE hearing stories like that. I was a Jeep Dealer for 25 years, and that's the kind of stuff that makes so many people mistrust all dealers. I'm sure that in Illinois it was a union shop, and in that case, even if the Dealer or General Mgr. was aware of it, there's very little they can do to discipline the employees that treated you that way. Management can't go back and speak directly to the technician or the service advisor...all they can do is talk to the union rep, and request that he look into it. I had a friend who was a dealer in Ohio, and his horror stories about dealing with the union made all of us from down here cringe. He couldn't even set the working hours for his own business without the approval of the union representative.jimlongley wrote:And yes, the tech did it out of spite. I was in the dealership arguing with the service manager about the fact that it was not cooling very well (this was before I knew what they had done) and he had the tech who had worked on the vehicle take me out to show me that it was cooling down to spec temps. The tech reached under the dash with his turkey thermometer and shoved it hard up into the works. That evening my wife complained about something dripping on her feet. I took it back to the dealership the next day, by which time all of the refrigerant had leaked out and the compressor locked up. Eventually they replaced almost the entire ac system, but they never did pay my wife for the shoes that were ruined by the refrigerant leaking on them.
The vehicle was purchased from a dealership in Albany NY, and then I was transferred to IL. When I took it in for scheduled service, the local dealership wanted me to take it back to NY for service; I called Jeep and they confirmed that my plan was good anywhere. When the power steering went out, under warranty, they wanted me to take it back to NY for warranty repair; I called Jeep and they confirmed that warranty repair was anywhere. When I took it in due to the trailer towing harness fusing together (a memo or service notice, I don't remember, but it was internal and I only found out about the notice because the son of a co-worker worked at a different Jeep dealer and told me about it) they wanted me to take it back to NY; Et Cetera. And the AC thing was the final straw, because that time it was only in for a checkup before a trip, and we wound up without the vehicle for the trip. Lots more to the tale, but after that I started using a different dealership (of course many miles away due to Jeep's company rules about separation) instead of the one that was walking distance from my workplace.
I like that light temperature chart, I might just copy and print it so I can show people, but even with actual displays of light temperatures, there are people who just refuse to understand it. Just yesterday, since this thread started, I had a customer who wants to replace the LED lighting inside his new refrigerator with incandescent because he wants his food to look the same way it used to with his old fridge.