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I was showing a co-worker how to change the font of part of a document in Word and she highlighted and deleted the whole thing, she has a tendency to jump ahead and is very quick on the trigger. Luckily, before she had a chance to do more than swear and run the cursor up to <file<close>> I was able to stop her. While I tried to explain what "we" were about to do, she was starting to berate me, herself, and Word, not necessarily in that order, and was mystified when I told her that all she had to do was get the cursor down out of the menu bar and into the document and press <CTRL-Z> and all would be right with the world.

She was amazed.

I didn't bother to tell her that since she was working from an existing document, when she closed it she would be given the option to save or discard her changes, and if she discarded them, the original would remain unaffected.

Now she happily uses <CTRL-Z> in all sorts of programs.