TexasCHLforum.com

Glad to see that people like Jeff who own/operate businesses that we frequent are astute enough to come on here and prove that they are willing to listen to their customers. When I get mistreated and speak about it here, on Facebook, or in private with friends...I know that it impacts the business. The old cliche' about a satisfied customer will tell a few, but a mad one will tell many is very true (unfortunately). It comes from the mentality that has made many businesses successful...the customer is always right. It doesn't matter if there was a difference in perception...the customer's perception is reality and you have to make it right. It costs very little for Jeff to offer a range pass as a peace offering...whereas if he ignores the problem, it mushrooms in forums like these and potentially costs him thousands. Smart and Right. Way to go Jeff. I don't live near Houston, but if I did, I'd be at that range!