I registered and paid for the CHL online. When I finally got the application materials about a month later, I could not figure out how the photo holder was supposed to work. Then I went to my CHL class the next day, and I found that the photo holder sent in my packet did not have any perforations on it; no place to separate the form and no place to punch out the opening for the photo. I thought that was strange; the instructor said he had seem a few like mine recently and gave me a good one. I didn't think much about the possibility of any other glitches in my materials after that.
Before I mailed my completed application to DPS, I was very careful, anal even, about getting all my forms completed and correct before I mailed them, double- and triple-checking both sides of everything for complete info and signatures. I made a copy of everything before I mailed the packet, which involved flipping over each page of the 2-sided application form itself to place each side on the copier.
About 30 days after DPS received my packet, the status went from 'Packet mailed to applicant' to 'Application incomplete - missing information - detailed letter has been sent'. I couldn't believe it. I sent them an email asking what the problem was, to which they replied "You didn't sign the web form". I thought "What the heck is the web form?" and went home to look at my copies of everything, but still didn't see any missing signatures on anything.
A few days later when I got the letter from DPS requesting the missing info, I realized that there is a fourth page to the 2-sided application, with a signature line, which I did NOT have in my copies.
Like I said, maybe I overlooked it due to a senior moment, but I am convinced that the application they sent me was BLANK on the other side of Page 3. Now I have to start the wait all over again. Grrrrrrrr!
Make sure you have 4 pages to the online application form, which is different from the form an instructor will give you in class, because the last page requires your signature!
