January 2014

[johnmbergman]

I sent my paperwork in twice and just got the generic email. I don't understand why I did not get a conformation email from them. Plus the web page has been down for the last 2 days

When I e-mailed my paperwork in back in November, it took about 3 days to get a confirmation e-mail stating that my documents were received and forwarded to the appropriate person. Don't worry, it will get to them. Three days is a short wait compared to the 60-90 days it takes to get the license.. :(

[Kensterfly]

I'm guessing the time difference between email submission and snail mail is minimal in the grand scheme of things.

[BAW1967]

Took the class December 16th and the earliest I could get in for fingerprints was today January 14th. Now the wait.

[galax83061]

I sent my paperwork in twice and just got the generic email. I don't understand why I did not get a conformation email from them. Plus the web page has been down for the last 2 days

When I e-mailed my paperwork in back in November, it took about 3 days to get a confirmation e-mail stating that my documents were received and forwarded to the appropriate person. Don't worry, it will get to them. Three days is a short wait compared to the 60-90 days it takes to get the license.. :(

Its been at least a week or2 since I sent paperwork in and I still have not got a conformation email. This is so stupid!!!! is there like 3 people working in that department?!!!!

[Brockech]

I sent my paperwork in twice and just got the generic email. I don't understand why I did not get a conformation email from them. Plus the web page has been down for the last 2 days

When I e-mailed my paperwork in back in November, it took about 3 days to get a confirmation e-mail stating that my documents were received and forwarded to the appropriate person. Don't worry, it will get to them. Three days is a short wait compared to the 60-90 days it takes to get the license.. :(

Its been at least a week or2 since I sent paperwork in and I still have not got a conformation email. This is so stupid!!!! is there like 3 people working in that department?!!!!

When you submit your paperwork online you have to 1) select the files then 2) click upload then 3) click submit. Are you sure you are doing the upload step? It should change your file names to green text, and I could see how it would be easy to miss this step.

[galax83061]

I sent my paperwork in twice and just got the generic email. I don't understand why I did not get a conformation email from them. Plus the web page has been down for the last 2 days

When I e-mailed my paperwork in back in November, it took about 3 days to get a confirmation e-mail stating that my documents were received and forwarded to the appropriate person. Don't worry, it will get to them. Three days is a short wait compared to the 60-90 days it takes to get the license.. :(

Its been at least a week or2 since I sent paperwork in and I still have not got a conformation email. This is so stupid!!!! is there like 3 people working in that department?!!!!

When you submit your paperwork online you have to 1) select the files then 2) click upload then 3) click submit. Are you sure you are doing the upload step? It should change your file names to green text, and I could see how it would be easy to miss this step.

OMG you are right I did not upload the actual form. No wonder I never got a good email back. Thank you so much for sharing that tip.

[galax83061]

Now I got a reply that I wanted to see!!!!


Thank you for using the Regulatory Services Division’s website.



We have received the documents attached to your email. This information will be forwarded to a CHL Specialist for review and processing. For more information on CHL status changes and updates visit http://www.DPS.Texas.gov" onclick="window.open(this.href);return false; or go to the Status Check link. Please allow staff sufficient time to continue processing these documents.



For security reasons, please do not respond to this email. Should you need further assistance, please return to our web page at Contact Us to securely submit additional inquiries. To help us better serve you please copy and paste any previous messages into the new message.



Respectfully,



Dannette

Contact Center Manager

[BAW1967]

This what I see when I check my status:

License Status: Application processed online. Concealed Handgun Licensing is waiting on the receipt of required materials. Once the application and materials have been received by Concealed Handgun Licensing and processing has begun, a more detailed status will appear on this page.

[Brockech]

This what I see when I check my status:

License Status: Application processed online. Concealed Handgun Licensing is waiting on the receipt of required materials. Once the application and materials have been received by Concealed Handgun Licensing and processing has begun, a more detailed status will appear on this page.

As far as I can tell, based on other threads in this forum and other friends experiences, it will remain with status until they actually begin working on it.

My friend here at work submitted his paperwork back in October and it showed that same status until Thursday of last week. The following day the status changed again to show "mailed". He received it yesterday.

At the current rate (it look like most of the October group is getting there's now) I should expect to see an update by late March.

[BAW1967]

This what I see when I check my status:

License Status: Application processed online. Concealed Handgun Licensing is waiting on the receipt of required materials. Once the application and materials have been received by Concealed Handgun Licensing and processing has begun, a more detailed status will appear on this page.

As far as I can tell, based on other threads in this forum and other friends experiences, it will remain with status until they actually begin working on it.

My friend here at work submitted his paperwork back in October and it showed that same status until Thursday of last week. The following day the status changed again to show "mailed". He received it yesterday.

At the current rate (it look like most of the October group is getting there's now) I should expect to see an update by late March.

[N2rock]

I submitted mine and my wife's online today and received confirmation emails back on both indicating the paperwork was received. I agree the online submission is faster (same day), cheaper (free), and it comes with receipt confirmation. Why wouldn't you submit it online?

Let the waiting begin!

Please Lord, grant me the patience...

The only email my wife and I received after uploading/emailing the documents was simply this "Thank you for contacting the Texas Department of Public Safety". Not exactly a confirmation they received the forms. But, it's only been about two weeks for me and four weeks for my wife.

I got the message you mentioned initially and then about another hour later I got the following:

"Thank you for using the Regulatory Services Division’s website.

We have received the documents attached to your email. This information will be forwarded to a CHL Specialist for review and processing. For more information on CHL status changes and updates visit http://www.DPS.Texas.gov" onclick="window.open(this.href);return false; or go to the Status Check link. Please allow staff sufficient time to continue processing these documents.

For security reasons, please do not respond to this email. Should you need further assistance, please return to our web page at Contact Us to securely submit additional inquiries. To help us better serve you please copy and paste any previous messages into the new message.

Respectfully,

Dannette
Contact Center Manager"

New here... I submitted my paperwork online. I got an automated response the next day, but it was not the same as the above response. The one above says "This information will be forwarded to a CHL Specialist for review", mine did not say that. Now I'm concerned that I uploaded to the wrong place on the website? Can someone provide me a link to the proper place to upload?

Here's what mine says
Hello,

The Texas Department of Public Safety - Regulatory Services Division received your request for assistance and we look forward to serving you. Your patience is appreciated while we research and follow up on your specific needs. Please allow sufficient time for a complete response.

Visit us online at http://www.dps.texas.gov/RSD" onclick="window.open(this.href);return false; for answers to frequently asked questions, downloadable forms, application status updates or to email additional questions. You will find program specific information under the Services link at the top of the home page.

Respectfully,

Dannette
Manager, Customer Support Operations

[Kensterfly]

Doesn't sound right at all. Resubmit and makes sure you click the right links.

[N2rock]

this is where I submitted: http://www.dps.texas.gov/rsd/contact/default.aspx" onclick="window.open(this.href);return false; (and chose "concealed handgun" from the dropdown list

it is the only place on the website I have been able to find to upload forms.

Anyone have a link to another place on the website?

[JohnH59]

this is where I submitted: http://www.dps.texas.gov/rsd/contact/default.aspx" onclick="window.open(this.href);return false; (and chose "concealed handgun" from the dropdown list

it is the only place on the website I have been able to find to upload forms.

Anyone have a link to another place on the website?

That is the right location. But, be sure you click the "upload" button for the documents before you click the "Submit" button. The first time I submitted without uploading and only got the generic "thanks for contacting" email. Later, I went back and did it again. But, this time I click the upload button before the submit button. The file name was in green saying it uploaded successfully. I then clicked the submit button. I then received two emails, one simply stating something like "thanks for contacting" and another a couple of hours later telling me the file I submitted was received and would be forwarded to a CHL specialist.

Hope this helps,

[N2rock]

I'm positive I did the upload. But I'll do it again and see if I get a different response