I can answer that from a professional point of view, since I write computer documentation for a living.57Coastie wrote:"why can't computer instructions be written for idiots, with pictures? Might there be a little job protection at play here, too?"
We work under a set of assumptions about users that consistently prove to be overoptimistic, and the cost of customer support on account of that is high.
There are two excellent series of books titled The Complete Idiot's Guide to .... and ... for Dummies, which are written by people who have no direct relationship with computer manufacturers or software publishers.
- Jim