DPS Processing Times

[bonehead1185]

NEW OR RENEWAL: New
NAME: bonehead1185
DATE A COMPLETE APPLICATION RECEIVED BY DPS: 8/18/08
DATE LICENSE WAS RECEIVED: 10/10/08
TOTAL NUMBER OF DAYS IN PROCESSING: 49 days (35 business days)
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY: No
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN: No
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN: N/A
WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER: If needed

[Nintao]

NEW OR RENEWAL: New
NAME: bonehead1185
DATE A COMPLETE APPLICATION RECEIVED BY DPS: 8/18/08
DATE LICENSE WAS RECEIVED: 10/10/08
TOTAL NUMBER OF DAYS IN PROCESSING: 49 days (35 business days)
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY: No
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN: No
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN: N/A
WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER: If needed

I am now at Day 88!!! What did I do wrong :)! Or who did you bribe??!!

[bonehead1185]

I am now at Day 88!!! What did I do wrong :)! Or who did you bribe??!!

I didn't bribe anybody. I just sat here patiently checking my progress online just about every single day! I guess I was just lucky! I hope they get you done soon!

[HankB]

NEW OR RENEWAL: Renewal (2nd)
NAME: HankB
DATE A COMPLETE APPLICATION RECEIVED BY DPS: 07/25/2008
DATE LICENSE WAS RECEIVED: 10/14/2008
TOTAL NUMBER OF DAYS IN PROCESSING: 81
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY: No
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN: No
YOUR CHL NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
YOUR TEXAS DRIVERS LICENSE NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN: "FBI took a long time to complete the background check"
WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER: Yes

[ambitman]

97 days from the time DPS got my forms to the day the CHL arrived in the mail. I know I am a good guy because I sure wouldn't have this license if I had one issue. This is a good thing. I think I will open a business for CHL people only. This way I know I will always get paid on time and the people will be honest. I am happy to be in the club with this outstanding group of citizens.

[Nintao]

NEW OR RENEWAL: New
NAME: Nintao
DATE A COMPLETE APPLICATION RECEIVED BY DPS: July 16th, 2008
DATE PIN # LETTER MAILED: My letter is dated August 8th, 2008 (still in Processing App)
DATE LICENSE WAS RECEIVED: incoming showed active on Oct. 23rd
TOTAL NUMBER OF DAYS IN PROCESSING: 99!
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY: Nope
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN: N/A
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN: pick any excuse you want, they make it up on the fly!
WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER: Yes

Any time I emailed the DPS or called them, I got random excuses and sob stories. I wanted to tell them what I thought, but simply stated that I could not tell them anythign that they have not already heard!

Around day 95 or so I contacted 2 stated reps, the Lt Gov and Gov's Offices. I heard back from all but the Lt Gov (Senator's Office called and the other's emailed) and BAMM less than a week later went to Active and even had a message from DPS telling me my CHL was mailed out 10-23-08 (they seamed very pro-active about telling me it was mailed out the day before and gave their name 3 times during the call... so someone lite a fire under them)! From what I gather (and was told) many people contact their local reps about this problem and if you have been waiting a long while, they will try to get you moved up. I explianed to them how many people including a coworker were sending in their apps a month after me, but were already showing active. So contact your elected officials, it worked for me!

[nils]

I'm at day 75 or so.....not a happy camper...pretty ashamed of the lethargic cows that have been processing my background check here.....no excuse.

[dwhitley]

For those of you still waiting for your CHL, which I plan on getting mine next month... well at least testing for it.. I did the Utah which will let me carry legal here in Houston while waiting for the CHL.. I figure next June... LOL (No that is for real) I talked to the lady doing my app for Utah and she said I would have plastic in hand most likely by November 15th.. thats about a month after they got my App... she said the Background check will still be pending but the license will be issued and I will be good to go. Unless my BG comes back bad.. I will be good to go.. and good ol Texas will still be processing the CHL...

[anchor44]

After 90 days waiting, I called my state representative and asked for help. A friend who applied with me the same day had received his license 4 weeks earlier. After 6 days I hadn't heard back from My rep so I called them again. They returned my call and said DPS had told them my license had been mailed "yesterday". I checked the DPS website and it said Application complete, certificate active. Since I live about 100 miles from Austin I naively thought I'd get the plastic in a day or two. I got it today, Five days after they said they mailed it, and it was postmarked two days AFTER they said it was mailed. I learned two things from this experience. I'll NEVER let my license expire again, and, DPS WILL blow smoke at you.



Applied JULY 19
Rceived License Oct. 27th

[Nintao]

Plastic today YAY!

[lj bluesboy]

NEW OR RENEWAL: New
NAME: lj bluesboy
DATE A COMPLETE APPLICATION RECEIVED BY DPS: 5/9
DATE LICENSE WAS RECEIVED: 9/15
TOTAL NUMBER OF DAYS IN PROCESSING: 129
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY: No
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN: No
YOUR CHL NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
YOUR TEXAS DRIVERS LICENSE NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN: The "increased demand for applications" spiel.
WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER: Absolutely

[mxpereztx]

NEW OR RENEWAL: NEW
NAME: mxpereztx
DATE A COMPLETE APPLICATION RECEIVED BY DPS: April 1, 2008
DATE LICENSE WAS RECEIVED: October 24, 2008
TOTAL NUMBER OF DAYS IN PROCESSING: 207
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY: NO
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN:

IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN: Processing only info until contact w/State Rep
WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER: YES

207 days with no real explaination was horribly wrong If it had not been for my great State Rep Jodie Laubenberg I am sure I would
still be waiting. Several time during this process I was told I would receive a call from a supervisor. I am still waiting for that call.

[Captain]

NEW OR RENEWAL: NEW
NAME: Kevin Dooley
DATE A COMPLETE APPLICATION RECEIVED BY DPS: 08/20/2008
DATE LICENSE WAS RECEIVED: 11/01/2008
TOTAL NUMBER OF DAYS IN PROCESSING: 74
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY: No
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN: No
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN: None
WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER: Sure

Went fairly smoothly and took less time than I was lead to believe it would.

[brianko]

NEW OR RENEWAL: 2nd renewal
NAME: brianko
DATE A COMPLETE APPLICATION RECEIVED BY DPS: 7/31/08 (via registered mail, return receipt)
DATE LICENSE WAS RECEIVED: 10/15/08
TOTAL NUMBER OF DAYS IN PROCESSING: 77
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY: Yes; fingerprints were rejected
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN: No; FAST fingerprint card returned within week of rejection letter
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN: No explanation given during at least three conversations with three different individuals
WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER: Yes

Thanks to Joe Driver's office (who also happens to be the chair of the Law Enforcement Committee), my CHL was received within a week of notifying Mr. Driver's office. It shouldn't have taken a state legislator's intervention to receive my CHL that had obviously been sitting on someone's desk. How do I know this? Because I received an old-style license, well after the new-style licenses were being issued and received.

[BobCat]

NEW OR RENEWAL: Renewal
NAME: BobCat
DATE A COMPLETE APPLICATION RECEIVED BY DPS: ~08/30/08
DATE LICENSE WAS RECEIVED: 11/01/08
TOTAL NUMBER OF DAYS IN PROCESSING: ~60
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY: No
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN: No
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN: No delay
WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER: Yes, but there is little to add.

Sent Certified mail (should have used Registered but in this case it did not matter) on 08/28/08. Early this week the Web site changed from "processing application" to "certificat issued" - license came in the mail today, Saturday November 1st. No complaints.

Maybe they are getting caught up?