Gnamaree02 wrote:TexasGirl1972 wrote:I AM AT DAY 54 OF WAITING FOR MY CHL!!
My CHL timeline...
Took CHL class 12/19/15
Fingerprints done 12/29/15
Completed online application 12/29/15
Uploaded documents 12/29/15
Received email confirmation that my documents were received 12/30/15
I have checked the website EVERY DAY and it has NEVER CHANGED ONCE!! I have tried to call multiple times over the past couple of weeks and each time it tells me due to high call volume I must call back at a later time. Getting VERY impatient!
I see quite a few others who submitted their applications long after I did have already received their licenses!
When you get that recording that says it's got a high call volume, hang up and call right back. I did that twice this morning. Then I got a recording that said it would be 18 minute hold to speak to someone. It was just over 28 minutes, but I got a live person!
I rcvd my plastic on Jan. 21, 2016. Total time from start date (when DPS rcvd all my material) was 9.5 wks/67 days with criminal history. Here is some helpful information on the Hand Gun License application process.
•Hand Gun Licenses are issued by the TX DPS Regulatory Service Division (RSD) 512-424-7293
•You cannot check your hand gun license application status in person in Austin
•RSD phone lines to check the status of your hand gun license application are open M-F: 7 a.m. to 7 p.m.
• No direct phone line to the public is available (you must use automated phone system & follow the prompts)
•If the phone bank is full, the automated system will tell you to try again; keep calling back until you get a place in line in the phone bank.
•All Monday's of the year: phone bank is full with callers waiting in line, keep calling back
•1st business day after Christmas is the busiest phone day of the year (after multiple tries I finally got a place in the phone bank and was in line for 54 minutes)
•Phone bank lines are full & busy after mass shootings in the news
•The link to check your application status on-line mostly is a dead end (after entering your drivers license # and your date of birth, it just states "to allow for sufficient time for processing")
•Application process doesn't start until payment & all check list items are received.
•Waiting period is shorter by a few days if you pay application fee on-line & email your "Certificate of Training" rather than mailing in your payment & certificate
•It is best to schedule your finger printing on the day of or the next day after you plan on applying on-line
•If you don't have your personal copy of your criminal history record, which is needed for the questions asked on the on-line application, you can pay the same finger print service company (IdentoGO by Morpho Trust USA, 888-467-2080) $25 for a "personal background check." Takes 5 weeks to receive them back in mail.
•Rule of thumb during peak periods of application submittals: add 30 days to day of finger printing to start count down (I finger printed on Nov 11th, the first step of my application process called "review" started on Dec. 9) or call in and ask for your application review start date
•The bar code received with the confirmation email after your submitted application is just a receipt for the on-line payment for application fee- it is not used for tracking the application status
•Your drivers license # is used for tracking the application status
•The quickest license granted turn-over time quoted to me was a "few weeks"; (probably during non-peak and no investigation needed of criminal or medical history)
•If you have a criminal record history (any arrest record even if there was no conviction), add up to 60 days to application review start date. They will use this time for the criminal history record check of the applicant & an investigation of the applicant's official records to verify the accuracy of the applicant's materials.
•The application process (to issue or deny a hand gun license), by law, may not take more than 180 days from the date the application and materials were received by the department. Record checks and investigations for medical record history take longer than criminal record history.
•The RSD automated phone line system for hand gun license application status will be eventually answered by a live representative: have your drivers license #, questions & notes ready
• The phone lines are least busy from 7 a.m.-9 a.m.
Hope this helps you and any other future "Waiting Room" fellow gunners. The wait will be worth it.
