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[apostate]

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[CrimsonSoul]

The only thing I can think of is are you plugging the phone line into the filter and the filter into the phone line? if so plug it straight into the line as that filter (it's a box with a short phone cord attached to it) is there to filter out the DSL noise from the phone line so if you have your internet line plugged into the filter you're basically filtering out the internet. Hope that helps, that's all I can think of for a problem, and if it's not it have fun waiting till Monday :(

[apostate]

Good point. However, I skipped the filter because there's no POTS on the line, so that's not the problem.

I'll bring my multimeter today and see if I have voltage on any of the jacks in the NID. Does anyone have any other suggestions?

Thanks.

[Quahog]

Good point. However, I skipped the filter because there's no POTS on the line, so that's not the problem.

I'll bring my multimeter today and see if I have voltage on any of the jacks in the NID. Does anyone have any other suggestions?

Thanks.

If you plug in the RG (Residential Gateway) and you don't get a sync light, it's likely that they haven't activated the link back to the CO yet. You could try calling their Help Desk and the agent may be able to at least tell you how things look from his end or if what he sees indicates an inactive circuit.

That's the best idea I have at this time of morning.

[dicion]

Let me explain how U-verse works, and hopefully that will help you in troubleshooting the problem.

At your local telephone patch, out by the road, they crosspatch the U-verse ADSL pair from the VRAD (Video Ready Access Device, looks like a short cabinet with a 19" Rack in it) onto an unused pair going to your home (Completely different than your voice pair). Then, at your home, at the demarc, it is crosspatched again to a line going into your home, and run to the RG. Personally, mine is done using the green pair, but It can be done using any unused pair as I understand. A Tech generally tests the pair for problems before using it, to verify there's no noise issues.

What this means is, if you do not have an additional, non-telephone pair connected at any point in that line, you will not get link.

Personally, I Re-wired my home specifically for u-verse, and I ran cat5e directly from the Demarc outside to the RG in my wiring closet. This is probably the easiest and best way to do it, because typical homes have their telephone lines daisy chained, and that can add more noise on the line than a straight run from the demarc to the RG.

I didn't know that U-verse allowed self-installs, as they didn't when I got it, since the additional patching is necessary at their VRAD cabinets, and they need to verify the line integrity of the additional pair.

Are you sure you didn't just sign up for standard AT&T DSL?

There's a U-Verse forum out there, that has tons of great information. http://www.uverseusers.com" onclick="window.open(this.href);return false;

[apostate]

Are you sure you didn't just sign up for standard AT&T DSL?

That's what AT&T tells me. The new gateway is huge compared to the ADSL box here (my old place) or the previous one.

Anyhow, there was some mixup with my order and it was "pending" or "on hold" so it didn't get turned on yesterday as originally scheduled. The CSR said it would be live by 7pm tonight. but still no joy with the gateway at 9pm. I went outside - no voltage on any of the three jacks in the NID.

I'm glad I decided to keep my DSL live at the old place until U-verse is up and running at the new.

[chabouk]

I have zero experience with U-verse, but an old college friend posted on Facebook this morning that she woke up to no internet or telephone service again, and had to replace a coax cable again to get it working, and that U-verse keeps denying there's a problem. It seems there's a grounding problem, or load imbalance somewhere.

[Quahog]

I have zero experience with U-verse, but an old college friend posted on Facebook this morning that she woke up to no internet or telephone service again, and had to replace a coax cable again to get it working, and that U-verse keeps denying there's a problem. It seems there's a grounding problem, or load imbalance somewhere.

When I first had U-verse installed, AT&T spent over a week trying to get it working via coax. They had no less than six different installers here, often spending their entire day working the issue. Since at the time, I was a home office worker, it was no big deal because otherwise, I would have told them adios.

Anyway, in the end, in order to get it working, they had to tie into my regular phone line vs. using the existing coax left over from Dish. Now I am really happy they did because I was able to yank down all that coax and I have a really unobtrusive, reliable connection.

[buffalo_speedway_tx]

I have had Uverse for 2 years and am pretty satisfied with it. I work from home and the Internet connection is very reliable. The times I have had problems I found ATT to be pretty accomodating in their service response. I bet you could get them to work with you via the phone to try and resolve the problem. Best wishes for a quick resolution.