CHL paperwork lost. Sent through email.

[Javier730]

Like the title says, I submitted my paperwork through email on 9/15/13. License status always said "waiting for required materials." I called the dps chl number to ask for a status update after about 45 days and they said it was too early to give me a status update but that they received my paperwork. I called again today and they said they never received anything and that I need to submit it again. I heard about paperwork getting lost in the mail but not through email. Anybody ever heard of this?

[kg5ie]

Did you actually send an email with attachments, or did you use their website upload tool?

[Javier730]

I sent the email with attachments.

[Maxwell]

I sent mine through their email and I followed it up with an actual snail mail and they still haven't been able to say they have it yet!

[Javier730]

I think I'm going to send by mail this time.

[Oldgringo]

"If it ain't in writing, it didn't happen." That's what I drilled into my staff when I had a job and was somebody.

[n5wd]

I think I'm going to send by mail this time.

Send it certified with a signed receipt coming back to you. That way you have positive proof that DPS got it.

[Robert*PPS]

I emailed and faxed a copy....no problemos.

[ttorrico]

I sent my documents in on 11/5/13 via https://www.txdps.state.tx.us/rsd/contact/default.aspx" onclick="window.open(this.href);return false;
and on 11/12/13 I received an email stating that I forgot to "upload" my documents, it seems that this is a common occurrence. The upload button is at the bottom left, you have to hit that button before you send it.

On 11/12/13 I resent my documents via the rsd and made sure to hit "upload".

On 11/18/13 i received an email stating
" Thank you for using the Regulatory Services Division’s website.

We have received the documents attached to your email. This information will be forwarded to a CHL Specialist for review and processing. For more information on CHL status changes and updates visit http://www.DPS.Texas.gov" onclick="window.open(this.href);return false;
or go to the Status Check
link. Please allow staff sufficient time to continue processing these documents. "

I am thankful that I received a confirmation, from what I am reading it doesn't seem that everyone is receiving them. In the comments section I did put a "Thank you!", I'd like to think that is what helped.

I would resend online and double check that you are hitting the "upload" button after you browse your computer for the documents. Then hit "send". Maybe write a thank you and hopefully you will receive a confirmation as well, good luck!