3 weeks and TXDPS Status not changed???

[simonm2211]

I sent in all of the documentation for my CHL 3 weeks ago, and I initiated the process online. However when I go to the website, it says:
"License Status: Application processed online. Concealed Handgun Licensing is waiting on the receipt of required materials. Once the application and materials have been received by Concealed Handgun Licensing and processing has begun, a more detailed status will appear on this page. "
I recieved a delivered notification from USPS.

I have tried to call 1-800-224-5744 but the number rings once and then goes instantly to an engaged tone. I have tried the email (rsd_customer_relations@txdps.state.tx.us) and that email address bounced me. I just sent an email to chl@txdps.state.tx.us so I will see if that is more successful.

Any ideas? Is this normal?

[WildBill]

Welcome to the the forum.
This is normal. Just relax and breathe deep.

[MasterOfNone]

My status indicated that they were awaiting documents from me weeks after I had my CHL in hand. We can't consider the online status too accurate.

[simonm2211]

OK, good to know!

Thanks for the reply.

[RPBrown]

One reason I recommend not even checking the online status

[nyj]

21 days? If so, then I'd call them on the 22nd day. The DPS has said that it can take up to 3 weeks for an online status to appear. Mine took just over 2 weeks.

As far as the number goes, keep calling it. You'll eventually get through. Then you'll be on hold for 10-15 minutes if you're lucky.

[bubba1876]

I had my renewal for 2 weeks before the website changed. Don't worry.

[Carry4Life]

Mine was just approved yesterday, and application and required materials received on 1/26. It took three weeks from 1/26 for the status to change to a processing status. It just takes some time.

[simonm2211]

Finally received my chl today.

[rmr1923]

Finally received my chl today.

congrats, now it's time for that wally walk.

and remember, pics or it didn't happen.