The never ending wait

[Fortworth86]

Applied 12/13/15
Chl class 12/18/15
Fingerprints 12/17/15
Uploaded Chl 12/23/15
Confirmation 12/28/15

I'm new here but I've been lurking. I'm posting I guess to vent some of my rage for dps. I have a very clean background (no arrest) and I've called and talked to someone several times and I get nothing when I talk to them. Its just "keep waiting" "you're calling too soon" etc. tomorrow will be 9 weeks for me and I'm just very irritated that everytime I call I get a different answer that really gives me no info. I'm convinced the people they have are just some idiots they pay $8 an hour to sit around and read a list of predetermined excuses they have when we call.

[16Adams]

speechless. Really makes you wonder!

[sweatmachine]

Take a look around the forum. We're all in the same boat, getting the same bull non-feedback from them. I'm at 64 days with no news.

[Twist]

Applied 12/13/15
Chl class 12/18/15
Fingerprints 12/17/15
Uploaded Chl 12/23/15
Confirmation 12/28/15

I'm new here but I've been lurking. I'm posting I guess to vent some of my rage for dps. I have a very clean background (no arrest) and I've called and talked to someone several times and I get nothing when I talk to them. Its just "keep waiting" "you're calling too soon" etc. tomorrow will be 9 weeks for me and I'm just very irritated that everytime I call I get a different answer that really gives me no info. I'm convinced the people they have are just some idiots they pay $8 an hour to sit around and read a list of predetermined excuses they have when we call.

Actually you're looking at about 8 weeks, not 9. It goes from your confirmation date which you said was 12/28 so that left 3 days in December. There is then 31 days in January, at least one of which was a holiday, but skip that. And today was the 23rd of February. So....

3+31+23 = 57 or 1 day over 8 calendar weeks. This has been in the neighborhood of being normal as of late and it could possibly be a little longer because they apparently got swamped in December. That happens in pretty much any line of work which is why things such as backorders happen when you try to order a product on occasion.

Calm down, you'll be licensed soon. I know that's not what you want to be told but that's the way it is and there's no point in having an anxiety attack over something that you can't control.

[GlassG19]

Applied 12/13/15
Chl class 12/18/15
Fingerprints 12/17/15
Uploaded Chl 12/23/15
Confirmation 12/28/15

I'm new here but I've been lurking. I'm posting I guess to vent some of my rage for dps. I have a very clean background (no arrest) and I've called and talked to someone several times and I get nothing when I talk to them. Its just "keep waiting" "you're calling too soon" etc. tomorrow will be 9 weeks for me and I'm just very irritated that everytime I call I get a different answer that really gives me no info. I'm convinced the people they have are just some idiots they pay $8 an hour to sit around and read a list of predetermined excuses they have when we call.

Actually you're looking at about 8 weeks, not 9. It goes from your confirmation date which you said was 12/28 so that left 3 days in December. There is then 31 days in January, at least one of which was a holiday, but skip that. And today was the 23rd of February. So....

3+31+23 = 57 or 1 day over 8 calendar weeks. This has been in the neighborhood of being normal as of late and it could possibly be a little longer because they apparently got swamped in December. That happens in pretty much any line of work which is why things such as backorders happen when you try to order a product on occasion.

Calm down, you'll be licensed soon. I know that's not what you want to be told but that's the way it is and there's no point in having an anxiety attack over something that you can't control.

[Fortworth86]

Applied 12/13/15
Chl class 12/18/15
Fingerprints 12/17/15
Uploaded Chl 12/23/15
Confirmation 12/28/15

I'm new here but I've been lurking. I'm posting I guess to vent some of my rage for dps. I have a very clean background (no arrest) and I've called and talked to someone several times and I get nothing when I talk to them. Its just "keep waiting" "you're calling too soon" etc. tomorrow will be 9 weeks for me and I'm just very irritated that everytime I call I get a different answer that really gives me no info. I'm convinced the people they have are just some idiots they pay $8 an hour to sit around and read a list of predetermined excuses they have when we call.

Actually you're looking at about 8 weeks, not 9. It goes from your confirmation date which you said was 12/28 so that left 3 days in December. There is then 31 days in January, at least one of which was a holiday, but skip that. And today was the 23rd of February. So....

3+31+23 = 57 or 1 day over 8 calendar weeks. This has been in the neighborhood of being normal as of late and it could possibly be a little longer because they apparently got swamped in December. That happens in pretty much any line of work which is why things such as backorders happen when you try to order a product on occasion.

Calm down, you'll be licensed soon. I know that's not what you want to be told but that's the way it is and there's no point in having an anxiety attack over something that you can't control.

I know it's just frustrating to be told "it should be done in a couple weeks" then calling back two weeks later to be told my hasn't even been processed and I'm looking at 6 more weeks just to process my app. I paid them to provide a service, the least they could do is tell me where I'm really at in the process

[sweatmachine]

I know it's just frustrating to be told "it should be done in a couple weeks" then calling back two weeks later to be told my hasn't even been processed and I'm looking at 6 more weeks just to process my app. I paid them to provide a service, the least they could do is tell me where I'm really at in the process

Solution: Stop calling in. That's where I am with it.

Calling in will only frustrate you more. They have your stuff. It'll show up when it shows up.

[gdanaher]

Unless you just turned 21, there is no call for impatience. Many years ago I had an uncle who ran a small farm in the midwest. One day I rode with him into town and as he creeped along at 25 miles an hour, a lightning speed for him, traffic backed up behind and come cars began to honk. He flipped them off and yelled as they passed that if they needed to be somewhere fast, they should have left sooner. Same goes for the LTC. Our friends in Austin have a job to do, it takes time to research every application, and this all takes time.

[JD9mm]

The turning point for me was when I stopped thinking of them as a office full of imcompetents, and started thinking of them as a small office that is overwhelmed with the most apps they have seen in 15 years. My website changed on Sunday, still no plastic yet. But that's ok. Now I am not just dealing with RSD but also with the post office. It will get here when it gets here.

[Mick22]

They must be really backed up. I sent my application in the summer of last year, had my plastic in 20 days.

[sweatmachine]

They must be really backed up. I sent my application in the summer of last year, had my plastic in 20 days.

Thanks for sharing.

I'm approaching 70 days.

[Poseidon5]

Applied 12/13/15
Chl class 12/18/15
Fingerprints 12/17/15
Uploaded Chl 12/23/15
Confirmation 12/28/15

I'm new here but I've been lurking. I'm posting I guess to vent some of my rage for dps. I have a very clean background (no arrest) and I've called and talked to someone several times and I get nothing when I talk to them. Its just "keep waiting" "you're calling too soon" etc. tomorrow will be 9 weeks for me and I'm just very irritated that everytime I call I get a different answer that really gives me no info. I'm convinced the people they have are just some idiots they pay $8 an hour to sit around and read a list of predetermined excuses they have when we call.

Actually you're looking at about 8 weeks, not 9. It goes from your confirmation date which you said was 12/28 so that left 3 days in December. There is then 31 days in January, at least one of which was a holiday, but skip that. And today was the 23rd of February. So....

3+31+23 = 57 or 1 day over 8 calendar weeks. This has been in the neighborhood of being normal as of late and it could possibly be a little longer because they apparently got swamped in December. That happens in pretty much any line of work which is why things such as backorders happen when you try to order a product on occasion.

Calm down, you'll be licensed soon. I know that's not what you want to be told but that's the way it is and there's no point in having an anxiety attack over something that you can't control.

I know it's just frustrating to be told "it should be done in a couple weeks" then calling back two weeks later to be told my hasn't even been processed and I'm looking at 6 more weeks just to process my app. I paid them to provide a service, the least they could do is tell me where I'm really at in the process

This is exactly the problem I have. This is a paid service, not a free or government funded benefit. If the they are that swamped with applications, that means they should have the funds (from the application fees we all paid) to hire more people to process them. They don't have to do that and they don't have to provide the best of customer service when we call simply because the only way to get what we want is through them. We cannot take our business elsewhere or anything, so they are not pressured to process apps in a timely manner or provide outstanding service on the phone or via email. It is frustrating, but there's nothing we can do about it.

[Breny414]

^^^^^^^^
Since they are a state agency, their number of allotted full time employees is fixed by law. Even if they are under their current allotment, they can't ramp up that quickly just to satisfy current demand that may be temporary anyway.

[Fortworth86]

I guess I'm just a little more high strung than most of you. Patience has never really been my thing.

[GlassG19]

After 10-15 wait on phone Victor answers then says hang on he will check w/ technician, about 10-13 min hold he came back & apologized for the wait that all technicians went home except one, but I got good news,,,
"I'M APPROVED" he said I should have it in my hand in the next 1-2 weeks.