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Uploading documents to DPS
Posted: Sun Dec 07, 2014 10:55 am
by EdATX
Is this a good way to go about getting my CHL-100 to the DPS? I uploaded and was expecting some type of automatic confirmation email saying it was received, but nothing. Guess I can always swing by the DPS office during the week and drop it off.
The wait starts.
Re: Uploading documents to DPS
Posted: Sun Dec 07, 2014 11:15 am
by Taypo
At least with us, we got a confirmation email a couple days later saying they got it. I think that gets sent when someone actually opens the app, rather than an auto response
Re: Uploading documents to DPS
Posted: Sun Dec 07, 2014 3:38 pm
by EdATX
Cool, thanks for that. Wouldn't be able to make it to the office till Thursday no matter.
Taypo wrote:At least with us, we got a confirmation email a couple days later saying they got it. I think that gets sent when someone actually opens the app, rather than an auto response
Re: Uploading documents to DPS
Posted: Sun Dec 07, 2014 5:07 pm
by Taypo
If I recall correctly, we submitted everything on Saturday afternoon and got the confirmation on Monday morning. If anecdotal evidence is any indication, they're moving really fast right now.
Re: Uploading documents to DPS
Posted: Sun Dec 07, 2014 6:06 pm
by RDT806
We submitted ours on Friday afternoon and received email confirmation within 30 mins. But it seems to vary. It can take a couple of days. If you don't get it within 2 business days I'd call them.
Re: Uploading documents to DPS
Posted: Wed Dec 10, 2014 9:33 am
by TXlaw1
My wife submitted on DPS web page the attachment of document on 11/30 and got a web page "thank you". But have never received an email, now 10 days later. Submitted a status request online but no response. So wife is calling today.
Update: Phone answerer said all docs are at DPS. BUT SHE CLAIMED they NEVER send notifications by email and never call and also claimed it might take 30-60 days. So no help from her! Glad others are having better results.
Re: Uploading documents to DPS
Posted: Wed Dec 10, 2014 9:48 am
by Taypo
TXlaw1 wrote:My wife submitted on DPS web page the attachment of document on 11/30 and got a web page "thank you". But have never received an email, now 10 days later. Submitted a status request online but no response. So wife is calling today.
Update: Phone answerer said all docs are at DPS. BUT SHE CLAIMED they NEVER send notifications by email and never call and also claimed it might take 30-60 days. So no help from her! Glad others are having better results.
Like all customer service, there are people who give a damn and know what they're doing. Then there are clowns like the one you just talked to. Just gotta keep the faith.
Re: Uploading documents to DPS
Posted: Wed Dec 10, 2014 11:16 pm
by TXlaw1
Taypo wrote:TXlaw1 wrote:My wife submitted on DPS web page the attachment of document on 11/30 and got a web page "thank you". But have never received an email, now 10 days later. Submitted a status request online but no response. So wife is calling today.
Update: Phone answerer said all docs are at DPS. BUT SHE CLAIMED they NEVER send notifications by email and never call and also claimed it might take 30-60 days. So no help from her! Glad others are having better results.
Like all customer service, there are people who give a darn and know what they're doing. Then there are clowns like the one you just talked to. Just gotta keep the faith.
Yes indeed - keeping the faith. And wife will probably call back in another day at another time and hope to talk to someone who cares about the callers - the citizens of the Great State of Texas just trying to exercise their rights.