Problems with DPS receiving fingerprints

[wendybird]

Just out of curiosity, has anyone asked if you could retake and resubmit your prints, even at an additional $9.95, if you are stuck behind "the wall"? If the prints are the only thing holding you up, it might work. Just a thought...

I have asked if it would speed it up, since others are going through. They said no...it would create confusion. Told them I didn't mind paying another $10 just to be done with this. I think I might do it anyway, what could it hurt if it goes through now?

[wendybird]

Just got off the phone with the TX CHL guy and gave him my TCN number (only about a 15 minute wait for a human.) Same story as others have mentioned - he will send a request to their IT shop to pull the prints. He mentioned they expect to have the IT issue resolved in three weeks .

I retired from AT&T's corporate IT department and I can tell you heads would have rolled over a long running and unresolved issue like this, but then we weren't a government entity. I suppose the penalty for poor and/or incompetent performance in government is... nothing.

I asked the guy about my wife failing the second scan and he said they will do a 2nd failure search - I suppose using her name/SSN/birth date. So she is finished with fingerprinting.

FYI...They have been saying that the issue will be resolved in 3 weeks since the first week of July! Said the same thing this morning. I can't believe what they are saying anymore.

[gypseybelle]

My husband had his fingerprints done on 8/2. His are stuck behind the "wall" also. He called and spoke to a csr and he took his TCN # but the prints are still not showing up.

[strider67]

Maybe next time y'all call in, you could suggest them to log into texaschlforum.com and look under the "technical tips" section. I know there are several computer-savvy folks here that would be happy to lend a hand.

[johncanfield]

I wouldn't mind helping them, but only if I can telecommute .

[Wfahey]

Woman I met at the gun range today is still playing the waiting game and said her L1 fingerprints were rejected by DPS. With the system they used on me, it gave them a score before the print was even accepted. If it was less than 95% the woman doing my prints would get some water, wet my finger, dry the machine and do the finger again. Most of the ones she did on me were in the 98% range. Is this not what others are experiencing?

By the way, this woman shot a cannon! It was loud and left BIG holes in the target.

[Carl in Katy]

No! That is NOT what I am EXPERIENCING. I had my fingerprints taken just like you. Even had the picture taken with L1 for facial-recognition, probably just like EVERYONE else. However, I'm NOT getting my CHL like everyone else. Hope you guys are enjoying being taken around the rest of us that were unfortunate enough to even THINK about applying for the CHL at evidenly ,THE WRONG TIME. Yea, I'm pretty upset... why shouldn't I be? You would be, too! Go get your plastic out of your mailbox... while I fight with DPS about why I cant have my money back! I got screwed and you didnt. Simple as that, I really dont care what anybody says.

[Wfahey]

Just out of curiosity, has anyone asked if you could retake and resubmit your prints, even at an additional $9.95, if you are stuck behind "the wall"? If the prints are the only thing holding you up, it might work. Just a thought...

I have asked if it would speed it up, since others are going through. They said no...it would create confusion. Told them I didn't mind paying another $10 just to be done with this. I think I might do it anyway, what could it hurt if it goes through now?

Not sure how it would create confusion. I would think they would just use the latest set of prints they received. No different than if a set were rejected and then new ones were resubmitted. With the wait all of you have been going through I would think it would be worthwhile for one of you to try it and report back to the others here if it gets you past the hurdle.

On a side note: I have been told that they are using interns to help with the backlog. Mostly unpaid college students, so they may be just telling you anything to get off the phone. I am not making excuses for them. If this was happening to me I would be just as upset.

[painter57]

No! That is NOT what I am EXPERIENCING. I had my fingerprints taken just like you. Even had the picture taken with L1 for facial-recognition, probably just like EVERYONE else. However, I'm NOT getting my CHL like everyone else. Hope you guys are enjoying being taken around the rest of us that were unfortunate enough to even THINK about applying for the CHL at evidenly ,THE WRONG TIME. Yea, I'm pretty upset... why shouldn't I be? You would be, too! Go get your plastic out of your mailbox... while I fight with DPS about why I cant have my money back! I got screwed and you didnt. Simple as that, I really dont care what anybody says.

Ten days after first posting on this thread, my status is still just like it has been. I tried to just forget about it, but I can't. It just pizzes me off to know they had no problem putting my hard earned money into their account and then have the gall to tell me to be patient. They have had my money for going on six weeks already. And, I read here that there are some who get their plastic in as little as 2 weeks. "THE WALL" yeah right!!!

[Zrexxer]

I got screwed and you didnt. Simple as that, I really dont care what anybody says.

I agree with you. I applied after you did, I had the fingerprint problem too, and they appear to have resolved mine within two weeks. My status as of this weekend shows mailed already! How did I come in weeks after you and be out before you? Something's definitely not right in DPS-land.

[Cool Arrow]

I had my prints done last tuesday and I called today and they said my prints haven't come in yet. They said try again in three weeks. hehehe.. Oh boy... I will call L1 tomorrow.

[Carl in Katy]

The more I think about the situation, the more I am convinced that this "problem" is by design. Some applicants are quickly approved for the CHL, while others are completely ignored? I have my suspicions what is behind all of this. I just wish the gov't could have played their political games either before or after I received my license. Oh well, "Mister G-Man, I can outwait you... all I have is time. You're the one on the clock!"

[Zrexxer]

I had my prints done last tuesday and I called today and they said my prints haven't come in yet. They said try again in three weeks. hehehe.. Oh boy... I will call L1 tomorrow.

Oh, that reminds me, I talked to L1, and they told me that it can - not always WILL, but can, take ten business days for prints to be available to DPS. They said there was no cause for alarm if it had not been ten days. I know some folks here are way beyond that, but just thought I'd throw that out there for the newer applicants.

[johncanfield]

Called DPS yesterday morning to ask again about my "fingerprints not received" and I was in the call queue for 17 minutes, heard a ring - finally blissful relief from the lame on-hold music. Then the call abruptly ended without getting to talk to anybody - 17 minutes of my life I'll never reclaim. Called back and the wait was 21 minutes, but a real human answered. After 21 more minutes of listening the repeated synthesized "music" I was really starting to like it, so thank goodness that stopped when a human voice came on the line . (Maybe iTunes has that music?)

He could see a request was sent to the IT department (I called 10 days earlier), so he wasn't going to do another one. Told him I was getting concerned about the 90 day window expiring and he said not to worry about the window running out since this was "their" problem with the fingerprints. He said fingerprints were running two-three weeks from the day they were scanned, so hang in there. Okay, whatever you say bud.

Dear wife's fingerprints were rejected twice and the DPS web page is still indicating "not received", so he sent a request to IT.

We had somebody say that starting recently teachers, nurses, physicians, child care, whoever now must have their fingerprints recorded with the state, so maybe the system is overwhelmed.

[catdaddyxx]

We had somebody say that starting recently teachers, nurses, physicians, child care, whoever now must have their fingerprints recorded with the state, so maybe the system is overwhelmed.

That's a possibility. Every single employee from Superintendant to Janitor and aide that works for a Texas public school must have their fingerprints taken by L1. It started two years ago. So, most are already fingerprinted. However every new employee in the state would have done it lately. That's a lot of people to fingerprint. My district alone has over 600 employees, and we're not that big.