Fell Thru the Cracks

So, your CHL Application has been filed and the clock has slowed to a crawl - tell us about it!

Moderator: carlson1

Post Reply
User avatar

Topic author
bimfn
Junior Member
Posts in topic: 4
Posts: 15
Joined: Mon Jun 20, 2011 1:26 pm

Fell Thru the Cracks

#1

Post by bimfn »

Well,

I guess it all depends who you talk with in the customer service dept. in Austin. After seeing so many apps. approved in a matter of a few days, I started caling. The one girl I kept getting was polite, as was I, but said nothing to worry about as still within the 60 days they have to process, and my file hadn't even been picked up by a technician yet. Called each week, and same thing, "file not picked up by a technician yet". Fianlly got a hold of a gentlemen in customer service, that said, "whoa.... not sure why your file had not been picked up by a technician yet. Must have fallen thru the cracks. I'll get it to some one today." Two days later, CHL: Manufacturing Pending. I think them thinking there was an issue with the L1 fingerprints got my file put into a black hole. Long story short, too late, the gentleman I spoke with seems to be the most helpfull. I heard others had similar issues with the L1 fingerpeints around the same time. Anyway, hopefuly doing the Wally Walk in a few days with my Kimber .45 in waistband.


CHL Class: 5/14/11
App Online: 5/15/11
L-1 Fingerprints: 5/20/11
Package Mailed: 5/21/11
Package Rec'd: 5/23/11
Finger prints missing: "letter mailed to Appicant" 6/1/11
Phone call to Ausitn, and L1 to get trace number 6/1/11
Phone call to Austin with trace number 6/2/11
Fingerpints "found" - 6/3/11
Background Under Review: FOREVER
Last phone call to Austin 7/13/11 Cust service - "uh oh... fell thru the cracks"
CHL: Manufacturing Pending 7/15/11 :thewave
User avatar

thatTexasLady
Member
Posts in topic: 2
Posts: 163
Joined: Tue May 24, 2011 4:52 pm
Location: The Texas Panhandle
Contact:

Re: Fell Thru the Cracks

#2

Post by thatTexasLady »

Oh my, no fun! Hopefully it'll be like most the others and say printing Monday and Mailed Tuesday.....
~Lady
NRA Member

App Online: 5/31/11
CHL Class: 6/4/11
L-1 Fingerprints: 6/7/11
Package Mailed: 6/9/11
Package rec'd by DPS: 6/11/11
Background Under Review: 6/16/11
Manufacturing: 7/16/11
Mailed: 7/18/11
Plastic in hand: 7/21/11
User avatar

jmra
Senior Member
Posts in topic: 1
Posts: 10371
Joined: Tue Feb 03, 2009 6:51 am
Location: Ellis County

Re: Fell Thru the Cracks

#3

Post by jmra »

Hope it goes thru quickly. Wish they were going thru that fast when I got mine a couple of years ago.
Life is tough, but it's tougher when you're stupid.
John Wayne
NRA Lifetime member
User avatar

johnmed3
Junior Member
Posts in topic: 1
Posts: 36
Joined: Thu May 26, 2011 4:47 am
Location: Big D!

Re: Fell Thru the Cracks

#4

Post by johnmed3 »

Humm ama gonna give them a call Monday. Hopefully they can do it for me too!
Class taken: 06/04/11
Packet mailed: 06/0611
Packet received:06/08/11
Background check completed: 07/29/11
Manufacturing pending: 07/30/11
Plastic received 08/06/11.

American by birth, Texan by the grace of god!
NRA Member.
User avatar

Topic author
bimfn
Junior Member
Posts in topic: 4
Posts: 15
Joined: Mon Jun 20, 2011 1:26 pm

Re: Fell Thru the Cracks

#5

Post by bimfn »

CHL Class: 5/14/11
App Online: 5/15/11
L-1 Fingerprints: 5/20/11
Package Mailed: 5/21/11
Package Rec'd: 5/23/11
Finger prints missing: "letter mailed to Appicant" 6/1/11
Phone call to Ausitn, and L1 to get trace number 6/1/11
Phone call to Austin with trace number 6/2/11
Fingerpints "found" by DPS - 6/3/11
Background Under Review: 6/4/11
Last phone call to Austin 7/13/11 Cust service - "uh oh... fell thru the cracks"
CHL: Manufacturing Pending 7/15/11
Manufacturing - 7/15/11
User avatar

Topic author
bimfn
Junior Member
Posts in topic: 4
Posts: 15
Joined: Mon Jun 20, 2011 1:26 pm

Re: Fell Thru the Cracks

#6

Post by bimfn »

Hopefully as it says mailed, it has really been mailed. I will report on postmark and delivery time, as this is starting to be a topic of discussion.

CHL Class: 5/14/11
App Online: 5/15/11
L-1 Fingerprints: 5/20/11
Package Mailed: 5/21/11
Package Rec'd: 5/23/11
Finger prints missing: "letter mailed to Appicant" 6/1/11
Phone call to Ausitn, and L1 to get trace number 6/1/11
Phone call to Austin with trace number 6/2/11
Fingerpints "found" by DPS - 6/3/11
Background Under Review: 6/4/11
Last phone call to Austin 7/13/11 Cust service - "uh oh... fell thru the cracks"
CHL: Manufacturing Pending 7/15/11
Manufacturing - 7/15/11
Mailed - 7/18/11
User avatar

thatTexasLady
Member
Posts in topic: 2
Posts: 163
Joined: Tue May 24, 2011 4:52 pm
Location: The Texas Panhandle
Contact:

Re: Fell Thru the Cracks

#7

Post by thatTexasLady »

Mine says mailed too!!
~Lady
NRA Member

App Online: 5/31/11
CHL Class: 6/4/11
L-1 Fingerprints: 6/7/11
Package Mailed: 6/9/11
Package rec'd by DPS: 6/11/11
Background Under Review: 6/16/11
Manufacturing: 7/16/11
Mailed: 7/18/11
Plastic in hand: 7/21/11
User avatar

Topic author
bimfn
Junior Member
Posts in topic: 4
Posts: 15
Joined: Mon Jun 20, 2011 1:26 pm

Re: Fell Thru the Cracks

#8

Post by bimfn »

FInally made it! Of course it came while I was out of town...

CHL Class: 5/14/11
App Online: 5/15/11
L-1 Fingerprints: 5/20/11
Package Mailed: 5/21/11
Package Rec'd: 5/23/11
Finger prints missing: "letter mailed to Appicant" 6/1/11
Phone call to Ausitn, and L1 to get trace number 6/1/11
Phone call to Austin with trace number 6/2/11
Fingerpints "found" by DPS - 6/3/11
Background Under Review: 6/4/11
Last phone call to Austin 7/13/11 Cust service - "uh oh... fell thru the cracks"
CHL: Manufacturing Pending 7/15/11
Manufacturing - 7/15/11
Mailed - 7/18/11
Plastic - 7/22/11
Post Reply

Return to “The "Waiting Room"”