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So I bought a used M&P today from the local gun shop and it only came with the large grip. I called Smith & Wesson asking if I could buy the medium and small grip from them and they shipped them to me free of charge. Thats some great customer service

paulhailes wrote:So I bought a used M&P today from the local gun shop and it only came with the large grip. I called Smith & Wesson asking if I could buy the medium and small grip from them and they shipped them to me free of charge. Thats some great customer service

That is great customer service.

The 9C mags don't usually come with the finger grip extension. Every time we have called them, they have shipped the extension plates free. Always a pleasure to deal with S&W.

I'm happy to report I got the exact same customer service from S&W. I didn't even ask for a pinky extension, had a question about the operation of my new M&P and the guy just offered one to me. I asked how much it was, assumed they were trying to sell me an accessory. He said, it's the low low price of free! What's your address? It arrived about 3-4 days later in the mail.

Smith & Wesson really is determined to make a customer for life.

lifetime warranty.

Fedaykin wrote:Smith & Wesson really is determined to make a customer for life.

It sounds like they have got a really good start.

Wow, that's awesome. Maybe GM, Ford and the other automakers could learn from this.

I jacked up the trigger on my M&P 45, trying to be a shade-tree gunsmith, thereby voiding the warranty. I sent it to them, expecting to be billed for the parts and labor. Instead, they warrantied the work, sent the gun to their custom shop for a real nice trigger job, and shipped it back to me on their nickel.

I have no complaints at all about S&W customer service.

Divided Attention wrote:The 9C mags don't usually come with the finger grip extension. Every time we have called them, they have shipped the extension plates free. Always a pleasure to deal with S&W.

I wish they would have extended me the same courtesy when I emailed to ask them about a flat base plate for my magazine with the pinky extension. While I like the pinky extension for range duty, it hinders the conceilability of the gun a little for me, so I'd prefer to have the flat plate on both of my magazines. Maybe it would make a difference if I called. :)

beardking wrote:

Divided Attention wrote:The 9C mags don't usually come with the finger grip extension. Every time we have called them, they have shipped the extension plates free. Always a pleasure to deal with S&W.

I wish they would have extended me the same courtesy when I emailed to ask them about a flat base plate for my magazine with the pinky extension. While I like the pinky extension for range duty, it hinders the conceilability of the gun a little for me, so I'd prefer to have the flat plate on both of my magazines. Maybe it would make a difference if I called. :)

In my (non-gun related) experience in dealing with customer service, I've found that getting on the phone with someone can make a big difference. Not always but it can.

I have to say, accounts like this are one of the things pushing me towards considering one of the M&P pistols as my carry gun.

SQLGeek wrote: I have to say, accounts like this are one of the things pushing me towards considering one of the M&P pistols as my carry gun.

And the grips are amazing

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