gddb856 wrote:Still no status yet. I sent an email on Wednesday but did not receive a response yet.Teamless wrote:it normally takes 2 weeks and maybe a couple more days, to show any status changes on DPS website.gddb856 wrote:It's more than a week now, maybe they backup?
In the same boat here, USPS shows that my documentation was received by DPS on 2/24 and the website still says "Waiting on receipt of required materials." I have seen folks in other threads say it can take 4+ weeks for a status change to show up. Also seen a few folks saying that they received their plastic while their status online stated still pending background check.
All I'll say is that in my experience, IT is almost an afterthought to any government agency budget, so you are going to have all of the problems associated with that. I sent a polite email after 2 1/2 weeks asking simply if my documentation had been received, as I have been an identity theft victim and there is a lot of info in there. Took 4 days, but they emailed me back and said they received them, and I was pending background check, and that I could check my status online
.My impression from the brevity of that email and the way it was worded is that the data entry folks, at least, are understaffed, or swamped, or both. Combine that with less than ideal IT infrastructure and yeah, frustrating, but not unexpected to see these kinds of occasional slip-ups on the website.