We have had USAA on and off over the last 20 year (Overseas I had a different insurer) with the longest being 11 years here in Houston. My son was in an accident over the weekend and when I call USAA I wanted to know if I was covered since he was driving his girl friend's car. I was told to call back Monday or Tuesday and I could find out then. He then told me that I needed to answer a list of questions that would take 15 to 20 minutes. I explained if he couldn't tell if I was covered I didn't have time to answer a bunch of questions and hung up. I ended up paying out of my pocket for the damages.G26ster wrote:I've been with USAA for 44 years. Insurance and CC only. No real banking. I have noticed, of late, that the customer service (via phone) has declined. It used to be that claims specialists knew what was what,and things were handled quickly and easily. Today I called about a possible slab leak from the water heater to the kitchen sink (hot kitchen floor). The person I spoke to couldn't even tell me if I was covered or not. They also said, "how do you know you have damage? What? Basically I was told I "might" call a plumber and get an estimate, and once I received the estimate, they would tell me IF I was covered or not, and for what. That's not what I would call the USAA service of the past..
Tell me again why I have insurance??
