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Probably a difference of 'perspective'. Just one POSSIBLE scenario of how it went down.

She hits the guys truck. Nothing major, just a fender bender. But she continues until she finds a 'safe' place to stop. From his point of view, he sees someone who has just smashed his vehicle and continued to drive. She pulls in to the gas station. He gets out to talk to her. He is still apprehensive that she's going to fled. She calls 911. He walks up, expecting her to get out and have insurance available. He sees a woman still in the car talking on the phone. He knocks on her window. She continues to talk on the phone and doesn't get out. She sees two men (apparently worked in the oil field, so he may have been dressed in some grimy coveralls or some such), with one knocking on her window. Doubtful he's in "Mr. Rogers" mode at this point. I'm sure he's agitated at the sight of a woman who has just crunched his vehicle and now appears (to him) indifferent toward the matter. He knocks on her window, she doesn't respond. He knocks harder. She is now afraid, and it all goes downhill from there.

As far as why she didn't just drive away, this was on 1960. At times it's a parking lot. So she may not have been able to get far. And her car vs a pickup truck wouldn't be a good matchup.

The pictures I've seen don't appear to show a window that's been 'shattered'. I guess when the stores videotapes show up, we may know more.