TexasCHLforum.com

I got mines today. I paid the .25 to get the new one so I did not have to wait for the free replacement.
The long wait has finallllly ended

I know for a fact that our stuff was burned in the fire. The problem was they had no policy to deal what to do when something like that happens.
Other agencies gave their employees a list of what area codes were effected and what to do.

LOL I gave up so what I did was just logged onto the system and did a lost license and paid 25.00 to get a replacement that way I wont have to wait the 30 days For then to decide to print me a free license. Being a teacher I did not want to spend spring break waiting for it. My big plan is to hit a lot of spots during the break fishing. During the week its a tad lonely out there and you never know who is around..

Mines was shown as granted on 01-31. Mailed 02-01. The seventeen day like us seem to have our plastic lost in Space.
Problem is they just have no plan to deal with person who's license is lost after mailed.

I just heard about it also. A friend who works for the state just told me about it. Now if we can get the DPS to say something.

I sent an e-mail and have yet to receive a reply. I sent my email last week.

I really think if the person that I spoke to on the phone had been a bit more concerned or as I say customer friendly I would not be frustrated.
What I wish is that there was somebody who a person could speak to who could help fix problems. Some times there are glitches in the system that if a service rep to a close look that could fix. An example was when I was getting my teacher certification my paper work had not been processing as it should. Well I called and finally spoke to a person who took a good look and realized they were waiting for something to be sent that I did not need. So a two month wait ended up being fixed by a ten min call to somebody who took a moment to listen to my problem and fix it.
Oh I send am e-mail Last Friday and have yet to receive a reply.

To be honest the wait is not that bad but the guy on the phone really had the what ever attitude.
Customer Friendly is always nice

I just got off the phone with the CHL department and I am about to scream. I have to say the guy on the phone was not very helpful. The person I spoke to could not tell me when my license was mailed just when it was granted. He really did not want to look it up I had to ask him to check the system to check when it was granted. The maim reason I called was I have noticed that it was taking just four to five days for most to get their plastic from showing being mailed until its in the mail box. We looking at 14 days for mines. Here is what gets me they say it takes 30 days before they can issuer a new one or really help.
The guy really blew me off kinda like o well call back on March 1st. That's actually what he said.

I will wait until 02-15-11 thats will be a full 10 working days and them I will light up the phone tp see what happened.