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Sorry to hear you are having issues! That is frustrating. I had an issue with a S&W 325PD 45 revolver the cylinder and frame gaps were off and it was not always lining up well. S&W was awesome with their customer service and returned it quickly with the frame replaced. Worked like a charm after that.

Hubby has a 380 Bodyguard and it is a sweet little gun, no problems and runs fine. The longer trigger pull befuddled me a bit after I had put 50 rounds through my P238 and then went to the Bodyguard, but I really like how it handled.

I hope you get your problem resolved quickly and have as great a service from the S&W customer service group!