TexasCHLforum.com

I have been to a few places like that. Despite the fact I am buying a handgun if you are going to make it difficult for me as a customer to purchase something then I gladly will take my business someplace else. Wasting 2 hours of my time to purchase a handgun is ridiculous not to mention if you have a CHL. I think businesses like this have policies that are made by someone in their corporate division who really dont have a clue but are trying to do all they can to avoid a problem or legal situation that just doesnt exist. While I understand some companies are just trying to reduce the chance of some unforeseen incident I think there are times the policies just get ludicrous. I have no issue having to go through a few extra steps to purchase something for security reasons. Key words: a few. But if you make me feel like a criminal for purchasing a product that YOU SELL then you lose me as a customer.

Take a place like Cabela's or Bass Pro. You buy a gun...an employee walks you out and hands it to you. I have no problem really. It is the policy they have. About the worst thing I have encountered is just the wait time to pay and get going. You fill out the required form and pay and thats it. I went to one gun store I frequently purchase from and one time the sales guy opened the paperwork that came with the Glock I was buying and made me sign copies of the included forms Glock encloses in the packet. I had NEVER had that happen before. Never happened again either. I just found it odd. Another place was so difficult when I was trying to buy a handgun that i just left and was asked why I was canceling my sale by the employee. I told him that I had never seen such a ridiculous method of trying to buy a firearm and was happy to go elsewhere.

Bottom line is I am customer. I expect a certain level of convenience and quality customer service no matter where I shop. If you treat me as if I am an inconvenience to you or provide poor customer service then I will no longer do business with you and while I am not one to complain if it is bad enough for me to walk out I will usually inform the management.